bpo manager

TASQ is urgently seeking an on-site Japanese Assistant Contact Center Manager for its location in Quezon City. The pre-screening interview will be held over the phone. **Position Overview: Japanese Assistant Contact Center Manager** **Experience Requirements:** - Proficient in sales, especially in digital marketing (including consultative selling and...

Role Summary The BPO Manager is accountable for end-to-end service delivery, operational excellence, and client satisfaction across healthcare payer BPO workstreams. This role leads multi-functional teams spanning Claims, Enrollment & Billing, Provider Operations, Product Configuration, Contact Center,Clinical management ensuring SLA adherence, quality,...

Job Summary: The Sales Manager is responsible for leading a team of agents handling inbound and outbound customer interactions across phone, chat, and email. The role focuses on driving sales conversions by guiding agents in answering product inquiries, upselling, and cross-selling, while ensuring a high-quality customer experience and adherence to company...

Job Description: At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...

Job Description:At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones...

Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% Onsite Work Location: MOA Pasay Work Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program) Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality,...

About the job: Assistant Manager - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 12-Sep Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: 24x7 Educational Requirement: 2nd year completed / College Graduate Work Experience: 4 to 6 years experience as a Team Lead in any voice LOBs (preferably in the...

Job Summary: We are seeking an experienced and strategic BPO Operations Manager to join our team, responsible for managing daily operations and client management for a team of 150 people. The successful candidate will have a proven track record of driving operational excellence, managing client relationships, and leading high-performing...

About the job Assistant Manager - Ops (MOA Pasay) | Onsite Work Setup: 100% onsite Shift Schedule: UK Timezone (3pm-12am/4pm-1am MNL) Requirements: 2 years TL/People management experienceDomain expertise - any of Energy/Utilities- CS, Billing

Key Responsibilities Team Leadership & Management Supervise, mentor, and guide the L1 helpdesk team to ensure high performance and service quality. Manage team scheduling, attendance, task allocation, and workload distribution. Conduct regular team meetings, performance reviews, and training sessions to enhance skills and productivity. Monitor service desk...

BPO Training Manager Bravissimo Resourcing Inc. | Onsite | Eastwood, Quezon City We are seeking an experienced and dedicated BPO Training Manager to oversee, design, and execute comprehensive training programs, specializing in Service Desk accounts. The manager will be responsible for new hire training end-to-end, managing large-scale ramp-ups across various...

About the role We are seeking an experienced BPO Operations Manager to join our dynamic team in Kawit, Cavite. This is a full-time position that plays a crucial role in overseeing the daily operations of our business process outsourcing center. As Operations Manager, you will be responsible for ensuring operational excellence, maintaining service quality...

About the job: HR Manager (Ortigas) | Onsite Work Setup: 100% Onsite Schedule: shift Location: Ortigas Non-negotiables: At least 3 years' experience as HR Manager in a BPO setupMust have experience with end-to-end talent acquisition for both volume and support leadership for BPO rolesChampion in ER, EE, and Comp & Ben Responsibilities: Develop and execute...

On-site - Quezon City | 1-3 Yrs Exp | Bachelor | Full-time Job Description Employee Recognition and Rewards Performance Bonus, Incentives Government Mandated Benefits Insurance Health & Wellness HMO COMPANY PROFILE: An Indian multinational company providing IT services, consulting, and digital solutions to global enterprises. Position: Operations...

We are looking for a motivated and hands-on Team Leader to manage and support a group of agents in achieving performance targets. The ideal candidate has leadership experience in a direct-to-customer account and is willing to grow in a fast-paced BPO environment Key Responsibilities: Supervise and support a team of call center agents on a daily...

Ready to lead high-impact supply chain solutions for global clients? We are looking for an experienced BPO Operations Manager – Logistics to drive operational excellence, empower high-performing teams, and streamline end-to-end logistics support functions. Why Join Us? Strategic Impact: Play a pivotal role in optimizing complex freight management,...

Job Description: Operations Manager – BPO Position: Operations Manager Department: Operations Reports To: Director of Operations / Site Director Employment Type: Full-Time Position Summary The Operations Manager is responsible for overseeing the daily performance of assigned BPO accounts and ensuring that operational, financial, quality, and...

Responsibilities: Lead end-to-end resource planning and staffing augmentation across contact center operations to ensure alignment with business demand and service requirements. Drive capacity planning by assessing staffing gaps, optimizing resource allocation, and ensuring effective utilization of available workforce. Collaborate with Operations and...

About the role The Training Manager leads Training operations across one or more accounts or business units through direct oversight of Training Leads, ensuring consistent execution of Training Needs Analysis, curriculum management, delivery quality, and learner performance. Working closely with Quality, Operations, Workforce Management, and Talent...

About the job: HRBP Manager (MOA Pasay) | Hybrid Work Setup: Hybrid (twice a week), but additional onsite presence is required based on business needs such as DOLE hearings, groundwork, or addressing employee complaints | Location: MOA Pasay Work Schedule: Mid-shift Responsibilities: Resolution of end-user issues timely with minimal escalationsCompletion...