bpo

Job Title: Team Lead Voice SupportWork Arrangement: OnsiteShift: 24x7 Rotating ShiftsLocation: CebuStart Date: ASAPOpenings: 25 About the Role: We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service operations environment. The ideal candidate will have a strong background in leading teams, especially...

Role Functions:Responsible for conducting product, upskills and language training to new hires and evaluate their performance based on their competencies.Assess training needs, determine learning gaps (Training Needs Analysis), recognize learning opportunities, develop and deliver training/coaching to affect performance.Effectively facilitate learning using...

JOB SUMMARYProvide a high level of training and development service to the company and its clients specifically on instructional design (i.e. TNA, curriculum development, continuous TQA process improvement, and post-training evaluations), and on corporate and leadership development program facilitation; ensuring employees are fully equipped with the...

JOB SUMMARY Provide a high level of training and development service to the company and its clients specifically on instructional design (i.e. TNA, curriculum development, continuous TQA process improvement, and post-training evaluations), and on corporate and leadership development program facilitation; ensuring employees are fully equipped with the...

ABOUT US: CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients have access to top talent...

About the job: Trainer - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: shifting schedules Educational Requirement: College Degree Work Experience: Minimum 1 year experience as a trainerPreferred: retail background, but can be a trainer for...

We are hiring for BPO Customer Service Trainers ASAP Location is either BGC or Masinag, Antipolo Shifting Schedule Salary is up to 35K Requirements:Financial background is preferred. Excellent oral and written communication skills and with an ability to tailor communication to an audience. Proficient in Microsoft Office Word, Excel Preferably 1-3 years...

About the Position: CS - Center of Excellence Manager (BGC Taguig) | Onsite Benefits: - HMO coverage for the employee and two dependents (available from Day 1) - Quarterly performance bonuses - Excellent career development opportunities with exposure to multiple accounts - Weekends off Responsibilities: - Developing and implementing operational...

Job Title: BPO Trainer About the Role:We are looking for an experienced and versatile Call Center Trainer to support our growing team of customer service and support agents. You will lead onboarding and ongoing training sessions focused on product knowledge, customer service excellence, communication skills, and call handling techniques. Your goal is to...

**About the Job: Process Specialist - MIS/RTA (Clark) | Onsite** **Benefits:** - HMO coverage for the employee and two dependents starting Day 1. - Quarterly performance bonuses. - Excellent opportunities for career growth. - 15% night shift differential. - 24 annual leave days. Requirements:** - Bachelor's degree in any field. - At least 3 years of...

We are looking for call center trainers to start working ASAP.About the job: Associate Trainer (BGC Taguig) | Onsite Work Setup: Onsite (BGC Taguig) Shift: Shifting Schedules Benefits: Quarterly performance bonus.Outstanding career development opportunities and fast-track career progression.Enjoy a fair work-life balance.HMO and life insurance for the...

Req ID: 352048 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a BPO Supervisor to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH). Position: Supervisor We are seeking a BPO Financial Account Supervisor is responsible for leading a team of financial services...

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, We are currently seeking a BPO Supervisor to join our team in Manila, National Capital Region (PH-00), Philippines (PH). Position Overview: Clients business problem to...

We are looking for a passionate and engaging Trainer to support onboarding, refresher training, and continuous learning initiatives within our operations team. This role is ideal for someone with experience in facilitation, coaching, and employee development who enjoys helping teams improve performance and succeed in a fast-paced environment. Key...

Strictly College Graduate of CEC, IT or any tech related courses At least 1 year Experience as a Trainer in BPO industry Experience in doing product specific training and/or upskilling Experience doing Training Needs Analysis is a plus Experience handling blended accounts Core Duties Conduct new hire training for customer service, sales, or support...

Job Description: Req ID: 352050 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. We are currently seeking a BPO Supervisor to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH). Position: Supervisor We are seeking a BPO Financial Account Supervisor is responsible for leading a team of...

Position Overview: At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay ahead of the competition. By hiring the best people and helping them grow both professionally and...

Select how often (in days) to receive an alert: Create AlertNTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a BPO Supervisor to join our team in Metro Manila, Quezon (PH-QUE),...

Under the supervision of the Channel Manager, this key position is responsible for the training and random audits for the team. PERFORMANCE AND PEOPLE MANAGEMENT Creates training modules and provides associated activities.Conducts training for new hires.Conducts product specific and refresher training.Evaluates the effectiveness of training programs...

Key ResponsibilitiesTraining Delivery: Facilitate new hire onboarding, product updates, and soft skills workshops.Curriculum Updates: Modify training decks, process guides, and standard operating procedures (SOPs) based on client updates.Performance Assessment: Run quizzes, mock calls, and knowledge certifications to gauge readiness.Needs Analysis: Partner...