avaya

Pay: ₱45,000.00 - ₱60,000.00 per month Job description: Summary of Function: We are seeking an Avaya Support Engineer to join our team of elite, industry leading support engineers. Our Service Delivery team is responsible for delivering IT Service Management activities for Avaya systems, supporting our existing client base of global, enterprise...

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,...

UnitedHealth Group's Optum unit seeks a Telecommunication Engineer in the Philippines to install, support, and maintain Avaya UC systems. You will evaluate existing infrastructure, design new configurations, and provide Tier 1/2 support across the service portfolio.The role requires extensive Avaya Aura experience and Nice CX One scripting, with a focus on...

Cerium Networks Philippines Inc. is seeking an Avaya Support Engineer to join our Service Delivery team in Manila. You will deliver IT service management for Avaya systems, support enterprise clients, and troubleshoot complex voice networks with Avaya CM and Avaya IP Office.The role requires strong collaboration, customer communication, and experience with...

A leading staffing solutions firm in Metro Manila is looking for an experienced IT Assistant Manager - Technology Analyst for Voice Infrastructure. The role entails performing health checks, managing incidents, and collaborating with telecom vendors to optimize voice infrastructure. Candidates should have hands-on experience with Avaya Aura components and...

A staffing solutions company is hiring a Technology Analyst – Voice Infrastructure Specialist (IT Assistant Manager) in Taguig. The role requires hands-on experience with Avaya Aura and Genesys Cloud, proficiency in telephony protocols, and a Bachelor's degree in a related field. Responsibilities include providing support for voice platforms, monitoring...

**Pay:** ₱45,000.00 - ₱60,000.00 per month **Job description:** **Summary of Function:** We are seeking an Avaya Support Engineer to join our team of elite, industry leading support engineers. Our Service Delivery team is responsible for delivering IT Service Management activities for Avaya systems, supporting our existing client base of global,...

Position Summary: The Unified Communications (UC) Technician is responsible for aspects of maintaining, configuring, and sustaining the Avaya Aura VoIP environment including:  operations and maintenance of existing UC environment and assist with configuration of Avaya hardware/software and associated platform. In addition, the UC Technician will...

Teledatacom Phils., Inc. is looking for a qualified candidate to develop and maintain productive relationships with key personnel in customer accounts. This role requires 6-8 years of relevant experience with a strong understanding of IT products and strong communication skills.The ideal candidate will coordinate with company resources to meet objectives...

A leading resourcing company in the Philippines is seeking a Workforce Management Specialist to predict staffing needs, analyze performance data, and oversee scheduling. Ideal candidates will have at least 5 years of experience in workforce management within the call center industry, excellent analytical skills, and proficiency in WFM tools such as Avaya...

Sutherland is seeking Sr. Associates in the Philippines to monitor queues in real time and identify risks to KPIs such as Service Level and Abandonment. You will call out performance issues, coordinate offline activities, and prepare end-of-day reports to drive improvements.Strong communication skills, MS Excel know-how, and familiarity with CMS Avaya...

Ubiquity in Manila is seeking a Workforce Manager to optimize call center performance. You will translate business objectives into real-time staffing, forecasting, and headcount planning across sites. You’ll lead results through data analysis, reporting, and collaboration with senior management, handling escalation, and ensuring adherence to workforce...

WNS Careers - Philippines in Manila is seeking a Workforce Management professional to lead scheduling and intraday management for a busy call center. You will oversee forecasting, daily rosters, and adherence to HR policies while coordinating with Ops, Training, and Quality teams. The role requires 3–5 years in workforce operations, 3 years of supervisory...

A technology solutions provider is seeking a skilled IT Incident Management Specialist in Manila. You will be responsible for handling both critical and non-critical incidents, troubleshooting issues related to networking equipment like routers and switches, and ensuring timely communication of updates to stakeholders. A Bachelor's degree in IT or Computer...

We are looking for a Workforce Analyst to work for our client in Pasay. This is an onsite role that follows a Shifting Schedule. The salary is up to 34K based on experience and interview results. Minimum Requirement of at least 1 year experience in Workforce Management and has Solid experience with Verint, CMS Avaya Supervisor and Microsoft...

Qualifications: Conduct process audits, deploy designed processes, analyze and report performance on quality.Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.Provide feedback to the agents, based on the findings of the monitoring Work Setup: Clark (Onsite) Requirements: Quality ...

iQor Philippines seeks a Workforce Management professional to monitor service levels, forecast accuracy and staffing efficiency within a busy contact center.You will manage intraday forecasts, performance reporting, skill adjustments and escalation plans, coordinating with teams to maintain SLA targets and operational resilience.The ideal candidate has 1–3...

About the job Senior Sales Engineer - AI (WFH/Remote) Work Setup: Remote (must be a PH-based Filipino citizen) Must-have Qualifications: At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience) Prior experience working...

About the job Senior Sales Engineer - AI (WFH/Remote) Work Setup: Remote (must be a PH-based Filipino citizen) Must-have Qualifications: At least 7 years of experience in Contact Centre, pre-sales, solution engineering, or technical consulting (preferably with contact center-related operational and/or technical experience) Prior experience working...

Job Title: Technology Analyst - Voice Infrastructure SpecialistJob Level: IT Assistant ManagerBenefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunitiesKey requirements:Bachelor's degree in computer science, IT, Engineering, or a related fieldAt least 5 - 8 years of working experience in...