avaya

Pay: ₱45,000.00 - ₱60,000.00 per month Job description: Summary of Function: We are seeking an Avaya Support Engineer to join our team of elite, industry leading support engineers. Our Service Delivery team is responsible for delivering IT Service Management activities for Avaya systems, supporting our existing client base of global, enterprise...

Cerium Networks Philippines Inc. is seeking an Avaya Support Engineer to join our Service Delivery team in Manila. You will deliver IT service management for Avaya systems, support enterprise clients, and troubleshoot complex voice networks with Avaya CM and Avaya IP Office.The role requires strong collaboration, customer communication, and experience with...

NTT Philippines Solutions Inc. is seeking an on-site engineer to provide software administration and technical support in Balanga City, PHL. You will diagnose hardware and software issues and configure routing and switching basics.The role requires one year of onsite experience, readiness to report onsite immediately, and a full-time commitment. Verint call...

NTT Philippines Solutions Inc. is seeking an on-site engineer to provide software administration and technical support in Balanga City, PHL. You will diagnose hardware and software issues and configure routing and switching basics.The role requires one year of onsite experience, readiness to report onsite immediately, and a full-time commitment. Verint call...

NTT Philippines Solutions Inc. is seeking an on-site engineer to provide software administration and technical support in Balanga City, PHL. You will diagnose hardware and software issues and configure routing and switching basics. The role requires one year of onsite experience, readiness to report onsite immediately, and a full-time commitment. Verint call...

Black Box in Metro Manila is seeking an experienced UC/CC engineer to support enterprise voice, unified communications, or contact center environments, with strong Avaya Aura experience. The role requires Level 2/3 support in multi-customer managed services, handling major incidents, escalations, and vendor management, along with ITIL incident, change and...

A staffing solutions company is hiring a Technology Analyst – Voice Infrastructure Specialist (IT Assistant Manager) in Taguig. The role requires hands-on experience with Avaya Aura and Genesys Cloud, proficiency in telephony protocols, and a Bachelor's degree in a related field. Responsibilities include providing support for voice platforms, monitoring...

A leading staffing solutions firm in Metro Manila is looking for an experienced IT Assistant Manager - Technology Analyst for Voice Infrastructure. The role entails performing health checks, managing incidents, and collaborating with telecom vendors to optimize voice infrastructure. Candidates should have hands-on experience with Avaya Aura components and...

Black Box in Metro Manila is seeking an experienced UC/CC engineer to support enterprise voice, unified communications, or contact center environments, with strong Avaya Aura experience.The role requires Level 2/3 support in multi-customer managed services, handling major incidents, escalations, and vendor management, along with ITIL incident, change and...

10+ years’ experience supporting enterprise voice, unified communications or contact centre environments, including strong Avaya Aura experience.Proven Level 2/3 support experience in complex, multi-customer managed services environments.Experience with major incidents, customer escalations, production changes and vendor management.Sound understanding of...

A technology solutions provider is seeking a skilled IT Incident Management Specialist in Manila. You will be responsible for handling both critical and non-critical incidents, troubleshooting issues related to networking equipment like routers and switches, and ensuring timely communication of updates to stakeholders. A Bachelor's degree in IT or Computer...

A staffing solutions company located in Pampanga, Philippines is seeking a candidate for an operations reporting role. The ideal candidate will have 12-18 months of relevant experience, be proficient in analyzing performance metrics, and have experience with reporting tools such as Avaya and Cisco. This position requires onsite work in Clark and involves...

Qualfon Manila is seeking a Workforce Management Analyst to support real-time reporting, intraday staffing updates, and schedule adherence across multiple client programs. The role requires experience with contact center tools such as Avaya CMS, Verint, and WFM platforms, plus strong data analysis skills and attention to detail. You will collaborate with...

iQor is seeking a Workforce Management Specialist in the Laguna region to monitor service levels and drive plans that improve performance against forecasts. You will track forecast accuracy, AHT and staffing while ensuring timely actions and escalations when needed.The role requires 1–3 years in a similar WFM capacity, strong Excel skills and experience...

CP360 in Cebu is seeking a Real Time Analyst to manage call center traffic, ensuring service levels and providing real-time and historical data to stakeholders. You will analyze call volumes, staff productivity, and scheduling, collaborating with operations to implement action plans. The role requires 1 year of contact centre experience and familiarity with...

Tasq Work is seeking a Senior Telecom Analyst in Taguig to oversee enterprise contact center platforms and corporate telephony. The role demands hands-on administration of NICE InContact CXOne, Freshdesk/Freshchat, and Avaya Call Recorder, with strong regulatory compliance experience for PCI-DSS, GDPR, and CCPA. The ideal candidate brings 7+ years in telecom...

WNS Careers - Philippines in Manila is seeking a Workforce Management professional to lead scheduling and intraday management for a busy call center. You will oversee forecasting, daily rosters, and adherence to HR policies while coordinating with Ops, Training, and Quality teams.The role requires 3–5 years in workforce operations, 3 years of supervisory...

Teledatacom Phils., Inc. is looking for a qualified candidate to develop and maintain productive relationships with key personnel in customer accounts. This role requires 6-8 years of relevant experience with a strong understanding of IT products and strong communication skills.The ideal candidate will coordinate with company resources to meet objectives...

Sutherland is seeking Sr. Associates in the Philippines to monitor queues in real time and identify risks to KPIs such as Service Level and Abandonment. You will call out performance issues, coordinate offline activities, and prepare end-of-day reports to drive improvements.Strong communication skills, MS Excel know-how, and familiarity with CMS Avaya...

Job description:Bachelor’s degree relevant to the jobRequired – at least five years experience in the following:Experience in call center structure and agent profilesExperience in ACD, SIP, DTMF, CTI technologies, loggers, WFM/WEM across different technology platforms such as Avaya, Genesys, InContact, Five9, etc.Good understanding about telecoms, SIP...