afni

The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. The incumbent may interact with network and server...

Afni, Inc. is seeking a Project Coach in Laguna, Philippines to supervise Collectors and support development through coaching and training. The role emphasizes using the Afni Coaching Model (ACM) to analyze performance, identify root causes, and implement action plans. You will monitor productivity and provide ongoing feedback to meet client and company...

AFNI Philippines, Inc. is seeking a Leadership & Organizational Development Associate Director to design and lead the LOD strategy aligned with our growth goals and the organization's mission.This senior role will drive leadership development, organizational effectiveness, and change programs across our Philippine operations. The position partners with...

AFNI Philippines, Inc. is seeking an FNOL Specialist to efficiently process and manage First Notice of Loss requests across multiple channels, initiating and verifying insurance claims with accuracy.This role requires accurate data entry and verification of claim details. As a U.S.-based company expanding to the Philippines, AFNI offers a collaborative,...

Position Purpose:   The Help Desk Analyst is the first point of contact for technology incidents and service requests submitted by Afni personnel. Under general supervision, provides Tier 1 phone and email support to end-users for employee access, password resets, desktop computers, servers, custom applications, and hardware. The incumbent may interact with...

Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in SM City Fairview Tower 4. In this role, you’ll be using your customer interaction skills to deliver excellent customer service.Unlock job insightsHirer responsiveness Salary match Number of applicantsBusiness Support Services 1,001-5,000 employeesAfni helps...

Afni, Inc. in the Philippines seeks a Team Lead to guide claims representatives in accurate medical bill reviews for auto insurance claims. You will ensure adherence to standards and regulatory requirements, and drive best practices in processing. The role includes coaching, performance monitoring, audits, and process improvements to enhance accuracy,...

Afni Philippines, Inc.Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Sta Rosa, Laguna (SM Sta Rosa). In this role, you'll be using your customer interaction skills to deliver excellent customer service.Up to PHP 24,000 monthlyPLUS up to PHP 9,000 monthly performance incentiveUp to 4 HMO Dependents for FREEPHP...

Afni, Inc. in the Philippines is seeking a Recruitment Supervisor to lead our agent hiring efforts and set strategic direction for staffing across the organization.The role partners with Executive Management and hiring managers to qualify needs, drive fulfillment, and continuously improve the recruitment process, ensuring timely placement and strong...

AFNI PHILIPPINES, INC. is expanding its Philippines operations, focusing on customer interactions and recovery processes. The Project Coach supports entry-level supervision and the development of Collectors, executing recovery strategies to meet team goals.The role emphasizes monitoring performance and delivering feedback to drive improvements within the...

Afni, Inc. is seeking a Safety Manager to lead the Occupational Safety and Health program across our BPO sites in the Philippines.This role focuses on compliance with Philippine regulations while fostering a proactive safety culture in a fast-paced, 24/7 contact center environment. You will partner with Operations, HR, Facilities, and Leadership to identify...

Afni, Inc. in Quezon City, Philippines, seeks a Help Desk Analyst to provide Tier 1 phone and email support for end-users, handle passwords, desktops, and basic IT incidents, and document all tickets in the service desk system.Under supervision, you will collaborate with networks, servers, and applications teams to restore service, monitor the environment,...

AFNI Philippines, Inc. is seeking an experienced BPO Trainer to develop and deliver training programmes for our Commonwealth, Quezon City operations.You will design, implement, and evaluate training for customer service agents and support staff, ensuring alignment with client requirements and quality standards. The role offers a full-time position with a...

Afni Philippines is hiring Customer Service Representatives to support our operations at SM City Fairview Tower 4. You will use your customer interaction skills to deliver excellent service to US-based clients, handling inquiries and resolving issues with a friendly, professional approach.As a U.S.-based company expanding in the Philippines, we value...

Afni, Inc. is seeking an on-site Training Instructor in Laguna to deliver engaging instruction for current and newly hired staff at SM City Sta. Rosa.The role focuses on creating a welcoming learning environment and ensuring learners reach their maximum potential through practical training. The ideal candidate has at least 1 year of BPO training experience,...

Afni, Inc. in the Philippines seeks a Team Lead to guide claims representatives in accurate medical bill reviews for auto insurance claims. You will ensure adherence to standards and regulatory requirements, and drive best practices in processing.The role includes coaching, performance monitoring, audits, and process improvements to enhance accuracy,...

Afni, Inc. is seeking an Leadership & Organizational Development Associate Director to shape and drive the company’s learning and leadership strategy. You will lead programs for succession planning, executive coaching, and management training while building capabilities across diverse teams. The role emphasizes collaboration with senior leaders and HR,...

Afni, Inc. is seeking a Project Coach in Laguna, Philippines to supervise Collectors and support development through coaching and training. The role emphasizes using the Afni Coaching Model (ACM) to analyze performance, identify root causes, and implement action plans.You will monitor productivity and provide ongoing feedback to meet client and company...

Afni Philippines, Inc. invites applicants for Customer Service Representatives to support our company in Sta Rosa, Laguna. You will handle inbound/outbound calls and chats, delivering friendly, accurate service while upholding security and quality standards.The role requires at least 12 months of BPO experience, a high school diploma, and strong...

Afni, Inc. in Quezon City is seeking an Analytics and CI Director to lead the CX analytics team and enterprise-wide continuous improvement initiatives.You will build studies, drive advanced insights beyond standard reporting, and oversee data-driven decision making across the organization. The role requires strong statistical modeling, Lean Six Sigma Black...