Mandarin Hotel Customer Success Associate
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Location:
Parañaque or Pasay City Work Schedule: Shifting Schedule
Salary:
Php 35,000
- Php 45,000 Incentives and Service charges will also be given Work Set Up: Work On-site
BENEFITS:
⭐HMO/Medical Insurance ⭐Life Insurance ⭐25 days paid leave credits ⭐13th month pay ⭐Free daily buffet meal ⭐Free parking ⭐Property discounts ⭐Retirement plan ⭐Annual salary/merit increase depending on performance ⭐Rice Subsidy Php 1,750 ⭐Other allowance P3,000 to P5,000 monthly REQUIREMENTS OF THE JOB: ⭐Open to Filipinos and Filipino-Chinese who can speak Mandarin & English. ⭐Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration. ⭐Having experience in the casino industry is an advantage. ⭐At least 1 year of experience in customer service and/or hospitality. ⭐Good written and verbal communication skills in English. RESPONSIBILITIES OF THE JOB APPLICATION: ⭐Assisting international guests, specifically Chinese nationals. ⭐ Assisting Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions. ⭐Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines. ⭐Provides customer service and maintains a professional working relationship with patrons. ⭐Ensures Chinese guest preferences are kept updated for ease of reference. ⭐Responsible for managing customer relations and enhancing the experience of VIP guests at a casino ⭐Keeps all VIP staff informed of all necessary information. ⭐Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines. ⭐Provides the most polite and comfortable assistance to guests ⭐Assists Mandarin guests with game-related inquiries RECRUITMENT PROCESS: ⭐Paper Screening ⭐Initial Interview ⭐2nd Interview ⭐Final Interview ⭐Job Offer
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