Mandarin Hotel Service Associate
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Location:
Parañaque or Pasay City Work Schedule: Shifting Schedule
Salary:
Php 70,000
- Php 75,000 (Incentives and Service charges will also be given) Work Set Up: Work On-site
BENEFITS:
HMO/Medical Insurance Life Insurance 25 days paid leave credits 13th month pay Free daily buffet meal Free parking Property discounts Retirement plan Annual salary/merit increase depending on performance Rice Subsidy Php 1,750 Other allowance P3,000 to P5,000 monthly JOB
REQUIREMENTS:
Open to Filipinos and Filipino-Chinese who can speak Mandarin & English. Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration. Having experience in the casino industry is an advantage. At least 1 year of experience in customer service and/or hospitality. Good written and verbal communication skills in English. JOB
RESPONSIBILITIES:
Assisting international guests, specifically Chinese nationals. Assisting Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions. Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines. Provides customer service and maintains a professional working relationship with patrons. Ensures Chinese guest preferences are kept updated for ease of reference. Responsible for managing customer relations and enhancing the experience of VIP guests at a casino Keeps all VIP staff informed of all necessary information. Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines. Provides the most polite and comfortable assistance to guests Assists Mandarin guests with game-related inquiries RECRUITMENT PROCESS: Paper Screening Initial Interview 2nd Interview Final Interview Job Offer
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