Bilingual Client Services Associate
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Location:
Makati City Work Schedule: Nightshift (training) | Dayshift (after training)
Salary:
Highly Negotiable Work Set Up: Work On-site (training) | Hybrid Set-up (after training) -(2 days remote, 3 days onsite)
BENEFITS:
✅13th Month Pay ✅Government Mandated Benefits ✅Vacation leave and Sick leave ✅HMO starts on Day 1 ✅US Holiday leave ✅Free snacks ✅Paid trainings ✅Monday breakfast ✅Regular team events REQUIREMENTS OF THE JOB: ✅Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English. ✅Bachelor’s graduates in any course are welcome to apply. ✅Having an HSK 5 and 6 certificate is a big advantage. ✅Having experience in conducting professional phone calls and writing clear, concise emails to senior executives. ✅Having BPO experience is a big plus. ✅Having strong communication and problem‑solving skills. RESPONSIBILITIES OF THE JOB APPLICATION: ✅Mandarin Client Relations Associate is responsible for handling client coordination, expert sourcing, communication, and overall project management. ✅Oversee client projects from initiation to completion, ensuring efficient coordination and on-time delivery. ✅Conduct professional conversations and calls in both Mandarin and English. ✅Identify, source, and recruit qualified industry experts based on client needs. ✅Perform outreach, candidate screening, and scheduling of expert consultations. ✅Communicate effectively with Mandarin-speaking and English-speaking clients, experts, and stakeholders across various countries and time zones. RECRUITMENT PROCESS: ✅Paper Screening ✅Initial Screening with the HR (Phone or Online Interviews) ✅Submit a self-introduction video in Mandarin ✅Client’s HR Interview ✅Case Study ✅Final Interview (Panel Interview) ✅Job Offer
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