Operational Excellence Assistant Manager
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Operational Excellence Assistant Manager - Taguig
Job Openings Operational Excellence Assistant Manager - Taguig
About the job Operational Excellence Assistant Manager - Taguig
Shape the Future of Customer Service: Assistant Manager, Center of Excellence Opportunity
TASQ is urgently seeking a driven assistant manager to join our Customer Service - Center of Excellence team in BGC Taguig. This is your chance to play a key role in defining and improving our customer service processes and lead a high-performing team
Get a head start with our initial phone interview; keep your line open
In this impactful role, you will:
Develop and implement groundbreaking process definitions and frameworks across coaching, training, reporting, governance, and workforce management.
Drive continuous improvement and create innovative process frameworks.
We're looking for a leader with
Extensive BPO customer service experience: at least 5 years in the sector.
Proven leadership: Minimum of 4 years managing a customer service team.
A solid educational foundation: a college degree in any field.
Flexibility: Willingness to work flexible shifts.
On-site presence: Must be available to work in BGC, Taguig.
Immediate availability: Ready to start right away.
Comprehensive HMO coverage for you and two dependents from day one.
Rewarding quarterly performance bonuses.
Outstanding opportunities for career advancement and diverse account exposure.
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