Remote Workforce Analytics Lead
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
By continuing, you agree to our Terms & Privacy Policy.
About the Role
We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and attendance risk flags, ensuring operational leaders have real-time visibility into performance and capacity health.
₱60,000 - ₱85,000 a month
Key Responsibilities
- Design and implement the Workforce Utilization Score, integrating data from time logs, active accounts, and productivity indicators.
- Develop and maintain EOD bot analytics, automating daily performance summaries and activity reporting.
- Build real-time dashboards to flag idle, at-risk, or unassigned talent for proactive redeployment.
- Create attendance risk algorithms to predict potential absenteeism, attrition, or engagement drops.
- Partner with Operations, Training, and HR to align data definitions, reporting logic, and corrective triggers.
- Conduct deep-dive analyses to identify trends in attendance, productivity, and client satisfaction correlation.
- Maintain data accuracy and hygiene across workforce systems and shadow databases.
- Generate periodic workforce health reports for leadership visibility, including utilization rate, idle ratio, and SLA adherence.
- Lead the Shadow Layer roadmap, defining automation priorities and integration with existing tools (e.g., Apploye, Wing App, HRIS).
Qualifications
- At least 4–5 years of experience in workforce analytics, business intelligence, or operations data management.
- Strong proficiency in Excel/Google Sheets, SQL, or data visualization tools (e.g., Looker, Power BI, Tableau, Google Data Studio).
- Experience with automation tools, bots, or workflow integrations (Zapier, Make, internal scripts).
- Proven track record building data models or utilization frameworks for service or workforce-based businesses.
- High attention to detail, analytical rigor, and ability to translate data insights into operational actions.
- Excellent communication skills to collaborate with technical and non-technical teams.
Preferred Skills
- Experience in BPO / remote workforce environments with utilization and attendance monitoring systems.
- Familiarity with predictive modeling or risk flag algorithms.
- Background in managing data governance or ETL processes between multiple systems.
Department: Analytics / Workforce Management
Work Setup: Remote / Hybrid
#J-18808-Ljbffr-
Remote Workforce Analytics Lead
2 days ago
, , philippines Wing Assistant Full-timeAbout the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts,...
-
Workforce Analytics Lead
10 hours ago
philippines, ph Wing Assistant Full-timeAbout the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability. This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts,...
-
Workforce Analytics Lead
1 day ago
, , philippines Wing Assistant Full-timeAbout the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability. This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and...
-
Lead, Workforce
2 days ago
, metro manila, philippines, metro manila RCBC Bankard Services Corporation Full-timeRCBC Bankard Services Corporation in Manila is seeking a seasoned Workforce Management professional to optimize staffing and productivity across a multi-channel contact center. You will leverage Genesys Cloud, Power BI, and Excel to forecast demand, schedule agents, monitor real-time performance, and deliver timely insights to leadership; you will also drive...
-
Workforce Strategy Lead – Analytics
3 days ago
, , philippines Optum Philippines Full-timeOptum Philippines is seeking a Senior Workforce Management Lead to oversee delivery analysts across locations, collaborating with finance partners and key stakeholders. You will translate complex data into tactical recommendations, plan daily operations to meet SLAs, and ensure staffing coverage through short-range forecasts. You will drive real-time...
-
Lead, Workforce Management
3 days ago
, iloilo, philippines, iloilo WNS Full-timeWNS is seeking a skilled WFM/MIS Analyst in Iloilo to manage forecasting, scheduling, and real-time workforce management. You will monitor staffing levels and performance, generate insightful reports, and collaborate with operations to optimize KPIs. The role involves identifying risks, root cause analysis, and coaching teams to improve outcomes, with a...
-
Senior Workforce Scheduler
11 hours ago
, , philippines Qualfon Philippines Full-timeQualfon Philippines is seeking a Workforce Management Specialist to oversee scheduling and staffing analysis. Ideal candidates will have a Bachelor's Degree in Business Administration, Accounting, or related fields, along with experience in scheduling software like Verint or Genesys. Responsibilities include managing agent schedules, conducting staffing...
-
Remote GCO Operations Analytics Lead
11 hours ago
, , philippines Dayforce Full-timeDayforce in the Philippines is seeking a Lead GCO Operations Analyst to drive analytics and strategic decision-making. You will design frameworks for reporting, lead key initiatives, and partner with senior stakeholders to translate data into scalable solutions. This fully remote role follows the Eastern timezone, offering exposure to cross-functional global...
-
Remote Senior Marketing Analytics Lead
2 days ago
, , philippines Hunt St Pty Ltd Full-timeHunt St Pty Ltd is seeking a Senior Marketing Analyst based in the Philippines to support an Australian hospitality client's marketing performance and financial analysis. You will build reporting for digital and offline channels and provide clear insights into advertising spend and fund allocation. As a contractor, you will align with AU business hours while...
-
Talent Analytics Lead — Remote
11 hours ago
, , philippines Luxury Presence Full-timeLuxury Presence is building the AI-driven hiring platform for real estate. We are seeking a Talent Analyst Specialist to stand up the analytics function from the ground up, define data standards for ATS/HRIS, and design compelling collateral that helps top candidates say yes. You'll own talent analytics, data governance, and workforce planning while...