Workforce Strategy Lead – Analytics

About the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability. This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts,...

About the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts,...

Qualfon Philippines is seeking a Workforce Supervisor to lead a team of Real-Time Analysts, Workforce Analysts, Schedulers and Reporting Analysts within our contact center operations. You will collaborate with the Workforce Manager on forecasting, capacity planning, reporting and continuous improvement initiatives, ensuring accurate headcount, adherence to...

About the Role We’re looking for a Workforce Analytics Lead to build and manage the company’s Shadow Layer — the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts,...

RCBC Bankard Services Corporation in Manila is seeking a seasoned Workforce Management professional to optimize staffing and productivity across a multi-channel contact center. You will leverage Genesys Cloud, Power BI, and Excel to forecast demand, schedule agents, monitor real-time performance, and deliver timely insights to leadership; you will also drive...

Qualfon Philippines is seeking a Workforce Management Specialist to oversee scheduling and staffing analysis. Ideal candidates will have a Bachelor's Degree in Business Administration, Accounting, or related fields, along with experience in scheduling software like Verint or Genesys. Responsibilities include managing agent schedules, conducting staffing...

Axos Business Center in the Philippines seeks a senior marketing analytics leader to own the analytics roadmap and build scalable measurement frameworks across channels. You will mentor junior staff, reduce dependency on individual analysts, and present recommendations to US leadership. You will partner with Director/VP level marketing to shape what gets...

East West Banking Corporation is seeking a Marketing, Strategy and Analytics Officer in Taguig. Hybrid work arrangement with responsibilities to provide data-driven insights, strategic recommendations, and analytics solutions to optimize consumer lending workflows and decision strategies. The role involves generating MIS reports, identifying business...

WNS is seeking a skilled WFM/MIS Analyst in Iloilo to manage forecasting, scheduling, and real-time workforce management. You will monitor staffing levels and performance, generate insightful reports, and collaborate with operations to optimize KPIs. The role involves identifying risks, root cause analysis, and coaching teams to improve outcomes, with a...