Mandarin Customer Experience Operations Manager-Located at Taguig
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Location:
BGC, Taguig City Schedule: Dayshift Schedule (Monday-Friday at 9AM-6PM)
Salary:
Php 60,000-Php 80,000 Work Set-up: Work On-Site
BENEFITS:
Government-Mandated Benefits HMO 13th Month Pay Free Medical Examination Load Allowance Other allowances will be discussed by the company. REQUIREMENTS OF THE JOB: Open to Filipinos and Filipino-Chinese who can speak, read, and write in Mandarin (Basic to Proficient) Open to Filipinos and Filipino-Chinese who can speak English and Tagalog. Bachelor’s degree in Engineering, Electronics, Information Technology, Business Administration, Operations Management, or a related field. Having 5 to 8 years of experience in after-sales, service operations, retail operations, technical support, repair operations, or consumer electronics. Having at least 2–3 years of experience in a supervisory or managerial capacity. Knowledgeable about mobile devices, smartphones, electronics, hardware/software troubleshooting, and repair processes. Having experience managing service centers, technical teams, warranty operations, retail operations, or repair networks is highly preferred RESPONSIBILITIES OF JOB APPLICATION: Manage and oversee daily aftersales operations of the company's products and services. Monitor service centers and ensure efficient handling of repairs, warranty claims, returns, and customer concerns. Lead the aftersales team and ensure operational and customer service targets are achieved. Handle escalated customer concerns and ensure timely resolution. Coordinate with sales, technical, logistics, and service teams to resolve aftersales issues. Monitor key performance indicators such as repair turnaround time, service quality, and customer satisfaction. Communicate with Mandarin-speaking customers, partners, and stakeholders when necessary. Provide coaching and guidance to team members to maintain high service standards. RECRUITMENT PROCESS: Paper Screening Initial interview HR Interview (Language Assessment) Final Interview with Manager Job Offer
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Mandarin Customer Experience Operations Manager
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Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: This technology company is known for its gadgets and other electronic devices. A leading brand in China and one of the Top smartphone brands in the world, it has expanded here in the Philippines. Position: Mandarin Aftersales Service Operations Manager Industry: Biggest Mobile Technology Company Location: BGC, Taguig City Schedule: Dayshift...
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Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: This technology company is known for its gadgets and other electronic devices. A leading brand in China and one of the Top smartphone brands in the world, it has expanded here in the Philippines. Position: Mandarin Aftersales Service Operations Manager Industry: Biggest Mobile Technology Company Location: BGC, Taguig City Schedule: Dayshift...
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Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: This technology company is known for its gadgets and other electronic devices. A leading brand in China and one of the Top smartphone brands in the world, it has expanded here in the Philippines. Position: Mandarin Aftersales Service Operations Manager Industry: Biggest Mobile Technology Company Location: BGC, Taguig City Schedule: Dayshift...
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Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: This technology company is known for its gadgets and other electronic devices. A leading brand in China and one of the Top smartphone brands in the world, it has expanded here in the Philippines. Position: Mandarin Aftersales Service Operations Manager Industry: Biggest Mobile Technology Company Location: BGC, Taguig City Schedule: Dayshift...
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Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: This technology company is known for its gadgets and other electronic devices. A leading brand in China and one of the Top smartphone brands in the world, it has expanded here in the Philippines. Position: Mandarin Aftersales Service Operations Manager Industry: Biggest Mobile Technology Company Location: BGC, Taguig City Schedule: Dayshift...
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Taguig, Metro Manila, Philippines J-K Network Services Full-timeCompany Profile: This technology company is known for its gadgets and other electronic devices. A leading brand in China and one of the Top smartphone brands in the world, it has expanded here in the Philippines. Position: Mandarin Aftersales Service Operations Manager Industry: Biggest Mobile Technology Company Location: BGC, Taguig City Schedule: Dayshift...
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