Travel Booking Agent | Non-Voice | Customer Service Representative

4 weeks ago

Malabon, P00, Philippines Sapient In Full-time
We are looking for detail-oriented and reliable individuals to handle booking and reservation tasks in a pure non-voice environment. This role is ideal for beginners, fresh graduates, or anyone who prefers chat, email, or system-based work with no phone calls required.

Key Responsibilities

- Process booking and reservation requests through online systems
- Update, modify, or cancel reservations as needed
- Respond to customer inquiries via chat or email only
- Ensure all booking details are accurate and complete
- Follow step-by-step guidelines and company procedures
- Maintain organized records and data entries
- Coordinate with internal teams when necessary Qualifications
- No prior experience required (training will be provided)
- Basic computer skills and ability to navigate online systems
- Good written communication skills
- Attention to detail and accuracy
- Willingness to learn and follow instructions
- Ability to work independently and manage simple tasks Preferred (But Not Required)
- Experience with booking platforms or data entry
- Basic understanding of customer service concepts
- Familiarity with email or chat support tools

What We Offer

- Pure non-voice work (no calls)
- Beginner-friendly role with training provided
- Fixed or flexible shifts (depending on account)
- Opportunity to gain experience in booking and reservation systems Pay: Up to Php29,000.00 per month

Benefits:
- Employee discount
- Flexible schedule
- Free parking
- On-site parking
- Paid training
- Promotion to permanent employee Work

Location:
In person