Customer Service Representative

3 weeks ago

Cagayan de Oro, P10, Philippines Sapient Global Full-time
CUSTOMER SERVICE REPRESENTATIVE | Cagayan de Oro (CDO) Onsite | ₱22,000 Salary Package | Full-time COMPENSATION & BENEFITS
- ₱22,000 salary package
- Competitive compensation package
- Paid training
- Career growth and development opportunities
- Supportive work environment *Note**: Compensation, incentives, and additional benefits may vary depending on the assigned account, client program, and employment offer. Complete details will be discussed during the recruitment process.
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KEY RESPONSIBILITIES

- Handle customer inquiries and concerns professionally
- Provide accurate information and appropriate solutions
- Resolve customer concerns efficiently while delivering excellent customer service
- Maintain professionalism and empathy during customer interactions
- Document customer interactions, concerns, and resolutions accurately
- Escalate complex issues to the appropriate support teams when necessary
- Meet established quality, productivity, and customer satisfaction targets
- Follow company policies, procedures, and quality standards QUALIFICATIONS
- At least High School Graduate
- No BPO experience required
- Good English communication skills
- Strong customer service and interpersonal skills
- Good problem-solving and comprehension skills
- Basic computer proficiency
- Willing to work onsite
- Willing to work on shifting schedules WORK SETUP
- Onsite work arrangement
- Full-time position
- Shifting schedule
- No BPO experience required
- Paid training provided Pay: From Php22,000.00 per month

Benefits:
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee Work

Location:
In person