Jr. Project Manager
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Key Responsibilities
• Manage customer orders across MTS, MTO, and CTO product lines.
• Respond to customer inquiries related to order status, delivery, production, billing, and claims.
• Coordinate product selection, order placement, delivery schedules, and expediting activities.
• Resolve customer issues and build strong, trusted customer relationships.
• Maintain open-order reporting and support customer forecasting activities.
• Interpret requirements for low-complexity CTO products and align solutions to customer specifications.
• Provide product information and cross-reference support.
• Leverage systems such as Salesforce, SAP, Quote-to-Cash, SE Advantage, Microsoft Teams, and customer portals to support daily operations.
• Collaborate with internal teams to ensure accurate and timely customer support. Qualifications
• Bachelor’s degree in any field.
• 3-6 years of experience in order management or case management
• Willing to work a hybrid schedule aligned with US business hours in BGC, Taguig.
• Strong written and verbal communication skills.
• Ability to prioritize, work independently, and meet deadlines.
• Strong customer focus, teamwork, and problem-solving skills.
• Effective negotiation, mediation, and stakeholder management abilities.
• Proficient in Microsoft Office 365; advanced Excel skills are an advantage.
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