Technical Support Representative

Responsibilities Provide Tier 2/3 support for VoIP, SIP, WebRTC , and other UCaaS-related issues. Troubleshoot network-related problems affecting call quality (jitter, latency, packet loss, etc.). Use tools like Wireshark for deep-dive packet analysis and RCA. Monitor service alerts and incidents via dashboards and monitoring tools. Work closely with...

The Technical Support Representative provides timely technical assistance to users by addressing inquiries and resolving issues related to computer hardware, software, and systems. This role involves troubleshooting problems, guiding users through solutions, and ensuring a smooth and productive user experience. Key Responsibilities Identifies, investigates,...

Company Description Visaya Knowledge Process Outsourcing Corporation is a proudly Filipino organization rooted in the value of ‘malasakit,’ which translates to genuine care. We focus on creating lasting relationships through customer engagement while delivering exceptional service to clients, customers, and stakeholders. Our processes are driven by the...

Role: Technical Support Representative (TSR) Description Provide first-line technical support to customers via phone, email, and chat. Answer inbound calls from customers regarding consumer electronics. Provide troubleshooting and technical support for sound systems. Handle warranty concerns and general technical inquiries. Identify and escalation priority...

POSITION OVERVIEW Remote Work-at-Home | Philippines MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology...

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Position: Cantonese Helpdesk Specialist Company Industry: BPO Company Work Location: Pasig, Iloilo, or Dumaguete Site. Work Schedule:...

Responsibilities Provide technical assistance and support for incoming queries. Document and track issues using ticketing systems. Guide customers through problem-solving processes. Maintain a high level of customer satisfaction. Collaborate with the technical team to resolve complex problems. Qualifications Educational Qualifications: Bachelor’s degree...

Provide technical support to customers via phone, email, and chat.Diagnose and troubleshoot hardware and software issues.Assist in the implementation and configuration of products.Educate customers on product features and best practices.Document and escalated unresolved issues to higher-level support.RequirementsEducational Qualifications: High School...

Provide administrative support to the technical team, including scheduling meetings, preparing reports, and updating technical documentation.Assist in maintaining and organizing databases, project files, and system records.Coordinate with cross-functional teams to track the progress of technical projects and tasks.Prepare and manage purchase requisitions,...