Customer Service Representative

2 days ago
Pasig, Metro Manila, Philippines TDCX Full-time
Company Description TDCX is a Singapore-headquartered provider of transformative digital customer experience (CX) solutions for leading and disruptive global brands. The company helps clients acquire new customers, build loyalty, and protect their online communities across sectors such as fintech, gaming, technology, travel and hospitality, digital advertising, social media, streaming, and e-commerce. By combining advanced technology, human expertise, and a strong global footprint, TDCX supports high-growth companies seeking to scale in Asia and beyond. TDCX is committed to responsible corporate citizenship through initiatives that positively impact its people, communities, and the environment. With more than 19,000 employees across 34 campuses worldwide, TDCX offers diverse, international career opportunities in a transparent and respectful community. Role Description This is a full-time, on-site Customer Service Representative role based in Pasig. The Customer Service Representative will handle inbound and outbound interactions via phone, email, chat, or social channels to address customer inquiries, resolve issues, and provide accurate information about products and services. The role includes documenting customer interactions, following established procedures, and escalating complex cases when necessary to ensure timely resolution. The individual will collaborate with team members and supervisors to meet performance targets, maintain high service quality, and contribute to continuous improvement initiatives. The role also involves actively promoting a positive customer experience and upholding TDCX’s standards for professionalism, integrity, and community guidelines. Qualifications
• Strong customer-focused skills in Customer Service, Customer Support, and Customer Satisfaction.
• Ability to enhance Customer Experience and work effectively as Customer Service Representatives.
• Excellent verbal and written communication skills in English.
• Comfort using computer systems, CRM tools, and multiple communication platforms.
• Problem-solving skills, attention to detail, and the ability to stay calm under pressure.
• Willingness to work on-site in Pasig and follow rotating schedules, including weekends or holidays if required.
• Previous experience in contact centers, BPO, or related customer-facing roles is an advantage.
• High school diploma or equivalent required; further education in business, communication, or related fields is a plus. Industry
• Outsourcing and Offshoring Consulting Employment Type Full-time

  • Customer Service Representative

    5 days ago

    Pasig, Metro Manila, Philippines Satellite Office Full-time

    Customer Service Representative (Retail) – Night Shift Location: Jollibee Tower, Ortigas Center, Pasig City Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced retail environment? We’re looking for a Customer Service Representative (Retail) who combines strong communication skills with a sales mindset to...

  • Customer Service Representative

    3 hours ago

    Pasig, Metro Manila, Philippines Dempsey Inc. Full-time

    NOW HIRING CUSTOMER SERVICE REPRESENTATIVE Salary Package: PHP 25,000 (Non-Negotiable) Work Setup: Onsite Employment Type: Project-Based Employment (until December 2026) Age Requirement: None (Male candidates preferred) We are looking for a customer-focused and reliable individual to join our team. If you have strong communication skills, a positive...

  • Customer Service Representative

    7 days ago

    pasig, metro manila, Philippines Globaltize Full-time

    Job Title: Customer Service Representative Work Hours: Part-Time (20 hours/week, with potential to move to full-time) Schedule/Timezone: Thursday to Monday, 8:00 AM – 1:00 PM MST Location: Remote, Philippines Overview Are you an enthusiastic customer service professional dedicated to providing personalized service? We are partnering with an event decor...

  • Customer Service Representative

    1 week ago

    pasig, metro manila, Philippines SMDigital-PH Full-time

    WHAT YOU'LL OWN Handleinbound and outbound calls, emails, and chats with professionalism,accuracy, and care Resolvecustomer concerns efficiently while maintaining a high standard of servicequality Accuratelydocument all interactions, updates, and resolutions in the system in realtime Coordinatewith internal operations teams to ensure seamless case...

  • Customer Service Representative

    1 week ago

    pasig, metro manila, Philippines MicroSourcing Full-time

    Discover your 100% YOU with MicroSourcing! Position: Customer Service Representative Work setup: Work from home Why join MicroSourcing? You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses A...

  • Customer Service Representative

    13 hours ago

    pasig, metro manila, Philippines Five Star Global Logistics Inc. Full-time

    Responsibilities Provide Excellence support and assistance to Chinese-speaking clients. Handle inquiries, concerns, and service requests promptly. Coordinate with internal teams to ensure smooth operations. Maintain professionalism in customer interactions. Qualifications Fluent in Chinese (spoken & written) Proficient in English communication With...

  • Customer Service Representative

    2 weeks ago

    pasig, metro manila, Philippines Ryvo Full-time

    About the Role We are looking for a highly motivated and fluent English-speaking Customer Service Representative to join our growing team. You will be responsible for assisting customers, resolving inquiries, and ensuring an exceptional customer experience through clear and professional communication. Responsibilities Respond to customer inquiries via...

  • Customer Service Representative

    1 day ago

    Pasig City, Metro Manila, Philippines RSD HRMC Full-time

    Description Respond to customer inquiries via phone, email, or chat in a professional and timely manner. Provide information about products and services to customers. Resolve customer complaints and issues effectively, ensuring customer satisfaction. Maintain accurate records of customer interactions and transactions. Assist in developing customer service...

  • Customer Service Representative

    5 hours ago

    Pasig City, Metro Manila, Philippines Dempsey Resource Management, Inc. Salary Full-time

    CUSTOMER SERVICE REPRESENTATIVE – BPO INDUSTRY Location: Pearl Drive, Ortigas, Pasig City Work Setup: Onsite Employment Type: Project-Based Employment Salary Package: PHP 25,000/month Project Duration: Until December 2026, with potential for long-term employment JOB OVERVIEW We are looking for customer-focused and reliable Customer Service...

  • Customer Service Representative

    5 hours ago

    Pasig City, Metro Manila, Philippines RSD Human Resource Management Consultancy Full-time

    About the Role We’re looking for friendly, dependable Customer Service Representatives to join our teams in Makati and Pasig. You’ll be the first point of contact for our customers, handling their questions and concerns and making sure each one leaves the conversation feeling heard and helped. Responsibilities Handle inbound and/or outbound customer...

Similar jobs in Pasig

Top cities