Customer Service Representative

2 hours ago
Pasig, Metro Manila, Philippines Dempsey Inc. Full-time
NOW HIRING CUSTOMER SERVICE REPRESENTATIVE Salary Package: PHP 25,000 (Non-Negotiable) Work Setup: Onsite Employment Type: Project-Based Employment (until December 2026) Age Requirement: None (Male candidates preferred) We are looking for a customer-focused and reliable individual to join our team. If you have strong communication skills, a positive attitude, and the ability to provide excellent customer support, this opportunity may be for you. QUALIFICATIONS Bachelor's/College Degree in any field At least 1-2 years of call center experience in customer service and/or sales is preferred; however, full training may be provided to qualified candidates. Exceptional verbal and written communication skills with a professional, empathetic, and customer-focused approach. Basic proficiency in computer applications, typing, and navigation of CRM/ticketing platforms such as Zendesk (ZD), Salesforce, or similar systems. Strong oral and written English communication skills Ability to work independently and accomplish objectives with minimal supervision Positive attitude, patience, willingness to learn, and initiative Good judgment, customer-focused mindset, and goal-oriented approach Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, etc.) Willing to work night shifts and holidays

KEY RESPONSIBILITIES
Handle high volumes of inbound calls, emails, and live chats professionally and efficiently. Identify customer needs, respond to inquiries regarding products and services, and process orders, returns, and account updates. Provide excellent customer service while maintaining quality and productivity standards. PROJECT-BASED OPPORTUNITY The position is initially project-based until December 2026, with a possibility for long-term employment depending on business requirements, project continuity, and employee performance. If you meet the requirements and are ready to join a customer-focused team, we'd love to hear from you

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