ServiceNow Senior Developer

1 day ago


Makati City, National Capital Region, Philippines ARBEIT INFOTECH INC. Full time $80,000 - $120,000 per year
Job description

Core Responsibilities

  • ServiceNow Development: Design, implement, and customize ServiceNow modules including ITSM, CSM, and integrations with third-party tools using REST APIs .
  • Process Optimization: Streamline IT service management workflows and enhance operational efficiency through tailored ServiceNow solutions .
  • Knowledge Management: Build and maintain knowledge bases aligned with ITIL best practices. Collaborate with SMEs to curate content that reduces ticket volume and boosts self-service adoption .
  • Technical Documentation: Prepare design-level, program-level, and user-level documentation to support development and deployment

Skills & Expertise·

  • Experience – 6 – 8 years of experience·
  • ITSM & CSM Modules: Deep understanding of IT Service Management and Customer Service Management within ServiceNow.
  • Integration Experience: Proven ability to integrate ServiceNow with external systems using APIs.
  • AI Use Cases: Exposure to AI-driven enhancements like Now Assist.
  • Change & Incident Management: End-to-end handling of change requests, incident resolution, and knowledge management.
  • Training & UAT: Conduct user training and participate in User Acceptance Testing and deployment cycles .


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