
ServiceNow Senior Developer
1 day ago
Core Responsibilities
- ServiceNow Development: Design, implement, and customize ServiceNow modules including ITSM, CSM, and integrations with third-party tools using REST APIs .
- Process Optimization: Streamline IT service management workflows and enhance operational efficiency through tailored ServiceNow solutions .
- Knowledge Management: Build and maintain knowledge bases aligned with ITIL best practices. Collaborate with SMEs to curate content that reduces ticket volume and boosts self-service adoption .
- Technical Documentation: Prepare design-level, program-level, and user-level documentation to support development and deployment
Skills & Expertise·
- Experience – 6 – 8 years of experience·
- ITSM & CSM Modules: Deep understanding of IT Service Management and Customer Service Management within ServiceNow.
- Integration Experience: Proven ability to integrate ServiceNow with external systems using APIs.
- AI Use Cases: Exposure to AI-driven enhancements like Now Assist.
- Change & Incident Management: End-to-end handling of change requests, incident resolution, and knowledge management.
- Training & UAT: Conduct user training and participate in User Acceptance Testing and deployment cycles .
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