Senior Contracts Management Coordinator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.

We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.

Essential Duties

• Achieve agreed SLAs and KPIs in support of team goals
  • Maximize contract billing
  • Manage, Maintain and bill customers
• To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
• Work closely with Key stakeholders to ensure contracts are created and administered accurately
• Supply training to new hires who will be endorse to the operations upon completion of Q&T Training
• Can execute any kind of complex cases and knowledgeable in all aspect of Contract Management expertise
• Assist the Process Lead all information and data required that will contribute to strategic and critical decision making for the team
• Confident to deal with conflict and negotiation with internal and external counterparts to streamline the process
• Give alternative approaches and hand recommendations on how to resolve issues.
• Collaborating with different parties to ensure the delivery of performance required.
• Point of Contact in absence of Process Lead
• Manually create Service and Lease contracts in Oracle, as and when required.
• Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA's
• Handles contract disputes for new and current customers to ensure accuracy with billing and align with signed contract.
• Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account. Manage Lease data by completing rollovers, terminations, and renewals accurately
• Process Machine Collection Requests for customer using correct process and ensuring install base records are updated.
• Process Machine Relocation Request for customer using correct process and ensuring install base records are updated.
• Point of Contact as second in line of Process Lead in overseeing the team
• Provide guidelines and consultation to the team for complex situations as they are the process champion in the production.
• Identify risks and gaps in the process to plan initiatives for process enhancement.
• Assist in the on boarding process and side by side coaching of new hires.

Qualifications

• Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
• Previous Industry Experience: customer centre, accurate data entry and strong analytical skills.
• Bachelor's Degree holder in any business-related discipline
• Effective communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
• Proactive & problem-solving skills
• Excellent organization and planning skills
• Critical Thinking and Strategic
• With Out-of-the box mindset
• Compliance and can manage risk
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data

If this sounds like you, we'd love you to apply

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work. All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online now.

Successful applicants will be notified of next steps