Vice President

JOB DESCRIPTION

The Central Migration Office (CMO) is responsible for migrating Treasury clients and Merchants across various JPMC lines of business. This is your opportunity to drive efficiency and lead product migrations in a dynamic and collaborative environment.

As the Client Support & Execution Lead within the Central Migration team, you will play a pivotal role in client support and technical execution, delivering innovative solutions that drive efficiency and support successful product migrations. You will build strong relationships and ensuring a seamless migration experience for our clients.

Job Responsibilities

• Lead migration projects and manage teams of migration specialists to deliver effective support for diverse migration activities
• Collaborate with CMO teams, including design and project management, to engineer strategies for seamless client migration experiences
• Work closely with stakeholders and centers of excellence to ensure governance and procedures are followed for migration activities related to JPMC's client products and services
• Transform client interactions with Merchant Services, Treasury Services, and Digital Design platforms by guiding clients through transitions
• Drive enhancements to the client experience and contribute to the firm's overall success
• Implement control measures to mitigate risks, including data breaches, and ensure compliance with firmwide standards
• Communicate clearly and effectively with clients and internal teams throughout migration processes
• Oversee escalations and special projects aimed at improving migration processes and outcomes
• Develop and execute strategies to optimize CMO processes through automation, innovation, and increased efficiency
• Manage teams supporting multiple projects, driving sustained performance for the enterprise
• Build and cultivate high-performing teams, developing individuals for impact and growth

Required qualifications, capabilities, and skills:

• Minimum of 7 years of professional experience, with a strong focus on leading product migrations, large-scale system conversions, or similar transformation initiatives within financial services or related industries. Proven track record of successfully managing end-to-end migration projects, including planning, execution, and post-migration support.
• Minimum of 5 years of experience as a people manager, including direct supervision, coaching, and development of high-performing teams. Demonstrated ability to lead cross-functional teams, manage performance, and foster a culture of accountability and continuous improvement.
• In-depth knowledge of Merchant Services and/or Treasury Services, including an understanding of payment processing, cash management solutions, client onboarding, and regulatory requirements. Experience working with complex product suites and supporting clients through transitions to new platforms or services.
• Results-oriented self-starter who thrives in fast-paced, dynamic environments. Adept at navigating ambiguity, driving initiatives forward, and collaborating effectively across multiple business units and functions to achieve shared goals.
• Advanced proficiency in MS Windows and Office Suite (Excel, PowerPoint, Word, Outlook), with the ability to manage and integrate multiple applications and tools to support project tracking, reporting, and analysis.
• Excellent client management, project management, and process management skills, with a meticulous attention to detail. Skilled in developing project plans, managing timelines, identifying risks, and implementing process improvements to enhance client experience and operational efficiency.
• Exceptional written and verbal communication skills, with the ability to convey complex technical and business information clearly and concisely to clients, partners, and stakeholders at all levels. Experience preparing executive-level presentations, status reports, and client communications.
• Strong interpersonal and influencing skills, with the ability to build relationships, negotiate solutions, and drive consensus among diverse teams and stakeholders. Proven ability to achieve objectives and deliver results in matrixed organizations without direct authority over resources.

Preferred qualifications, capabilities, and skills:

• Experience with workflow management systems and data visualization tools is a plus.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients—including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.