Tracking and Data Entry Specialist

#SparkSuccess at FGC+

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, we've built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and help each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee- you are part of a team where you can truly thrive and make a difference.

About the job:

As a Tracking and Data Entry Specialist, you will be responsible for communicating with shipping carriers to obtain tracking information, provide updates, and resolve issues during transit.

What You'll Do:

• Coordinate with suppliers to ensure timely replenishment of inventory

• Address customer concerns or complaints promptly and effectively

• Input order information accurately into tracking systems or databases

• Verify the accuracy of entered data through cross-referencing and validation processes

• Maintain detailed records of order status, tracking numbers, and shipping details

• Collaborate with internal teams to troubleshoot problems and implement solutions

• Proactively collaborate with customers to manage expectations and provide updates on order status

What You'll Bring:

• 1 year of experience in customer service, preferably in the BPO industry

• Proven experience in data entry, logistics coordination, or a related administrative role

• Excellent written and verbal English communication skills, with a professional and customer-focused approach

• Strong multitasking abilities, capable of managing multiple customer interactions effectively and efficiently

• Proficiency in using customer service tools and software, such as CRMs or ticketing systems

• Familiarity with tracking systems, order management tools, or spreadsheet software

What We Offer:

At FGC+, we believe that every person yearns to fulfill their potential. "Igniting Possibility" is our brand essence, it recognizes that work can be a great catalyst for personal and professional growth. By creating an environment of support and inspiration, we enable people to realize their true capabilities and to make work a source of fulfillment and sustainable success.

We offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success — not to mention a market-competitive total compensation/rewards package including:

• Competitive base pay with allowances

• Payment of all statutory government benefits

• 13th-month pay

• Onsite medical support

• Skills and training development programs

• Employee Engagement Events

• Employee Referral Program

EEO Statement:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Third-Party Agency Notice:

FGC+ will not accept any unsolicited resumes from any third-party recruiting agencies, either domestic or international. FGC+ nor its subsidiaries/LE's will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency.