Manager - Customer Experience

2 weeks ago

Angeles City, Central Luzon, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year
Company Description

Sutherland is seeking an organized and reliable person to join us as a Customer Experience Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description

Customer Experience Managers in this role get to: 

  • Collect and analyze customer feedback: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer.
  • Ensure compliance: with key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers.
  • Built a positive experience: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience. 
Qualifications

Our most successful candidates have:

  • Creativity, proactivity, and have a bias for action.
  • Experience with Marketing, Organizational Development, Psychology, or Customer Experience.
  • Exceptional project leadership skills, an eye for details, and good-old-fashioned common sense.
  • Experience aggregating and analyzing customer feedback is preferred, but prior experience collecting and analyzing information or data is a foundational requirement.
  • Ability to inspire others to action and to influence without authority is absolutely necessary.
  • Ability to create Customer Journey Maps, Employee Journey Maps, identify opportunities for improved process or design.
  • Passion for learning/learning agile.
  • Excellent written communication skills.
  • Good computer skills: working knowledge of Microsoft Windows, Word, PowerPoint, Excel.
  • Exceptional research skills.
  • The ability to exude a professional demeanor and appearance.
  • Attention to detail and excellent organizational skills.
Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Customer Experience Executive

    5 days ago

    Angeles City, Central Luzon, Philippines Probe CX Full time

    Main Activities and Responsibilities: Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.Actively contribute to Probe's commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any...

  • Lead - Customer Experience

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱15,000 - ₱30,000 per year

    Company DescriptionSutherland is seeking an attentive and analytical person to join us as a Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions...

  • Lead - Customer Experience

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

    Company Description Sutherland is a global leader in driving business and digital transformation. Over the last 35 years, we have partnered with iconic brands worldwide to deliver revenue growth, operational efficiency, and innovative business models. Job Description Sutherland is seeking an attentive and analytical person to join us as a Quality Analyst....

  • Customer Experience Ambassador

    7 days ago

    Angeles City, Central Luzon, Philippines Globe Group Full time

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Manages the day-to-day operations of the Globe kiosks from the promotion of digital channels, management of inventory and accomplishment of...

  • Customer Experience Agent

    2 weeks ago

    Angeles City, Central Luzon, Philippines Likha Careers Full time ₱223,000 - ₱281,000 per year

    Position Type: Entry Level - Individual ContributorEmployment Type: Full-Time and Fixed Term ContractWork Location: Clark, Angeles City, PampangaWork Setup: Onsite, NightshiftSalary Range: P18,500 - P23,500 monthlyIndustry: BPOAbout the Job:Are you passionate about delivering exceptional customer service and resolving customer concerns? Join our clients team...

  • Lead - Customer Experience | Collections

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱250,000 - ₱500,000 per year

    Company Description Sutherland is seeking a leadership-oriented and self-motivated person to join us as Lead-Customer Experience/Quality Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you Job...

  • Lead - Customer Experience | Collections

    2 weeks ago

    Angeles City, Central Luzon, Philippines Sutherland Full time ₱1,500,000 - ₱3,000,000 per year

    Company DescriptionSutherland is seeking a leadership-oriented and self-motivated person to join us as Lead-Customer Experience/Quality Analyst. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob...

  • Clark - Customer Experience Advisors - November 2025

    2 weeks ago

    Angeles City, Central Luzon, Philippines VXI Global Solutions Full time ₱150,000 - ₱250,000 per year

    Job DescriptionIt's fun to work in a company where people truly BELIEVE in what they are doing We're committed to bringing passion and customer focus to the business.Job Description: Customer Experience Advisor About the Role: We are seeking a passionate and customer-centric Customer Experience Advisors to join our dynamic team. In this role, you will be...

  • Clark - Customer Experience Advisors - December 2025

    2 weeks ago

    Angeles City, Central Luzon, Philippines VXI Global Solutions Full time ₱20,000 - ₱50,000 per year

    It's fun to work in a company where people truly BELIEVE in what they are doingWe're committed to bringing passion and customer focus to the business.Job Description: Customer Experience AdvisorAbout the Role:We are seeking a passionate and customer-centric Customer Experience Advisors to join our dynamic team. In this role, you will be the primary point of...

  • Customer Advisor

    2 weeks ago

    Angeles City, Central Luzon, Philippines Security Bank Corporation Full time ₱300,000 - ₱600,000 per year

    The RoleAs aCustomer Advisor - New Accounts, you will handle in-house selling, cross-selling of bank products and services, and managing of account portfolio to achieve sales targets. You will process the opening of new peso/dollar CASA accounts and placements, roll-over/renewal, termination, and payment of matured placements for all SBC products. You ensure...