Electrical Engineer

4 days ago

Tarlac City, Central Luzon, Philippines Brandlink PH Full time ₱600,000 - ₱1,200,000 per year
Key Responsibilities:
  • Provide technical support to customers regarding solar panel systems and other related products
  • Assist clients via phone, chat, and email in a timely and professional manner
  • Troubleshoot system errors, performance issues, and basic electrical faults
  • Interpret technical documentation and explain concepts clearly to customers
  • Escalate complex issues to the appropriate department or senior engineers
  • Document customer interactions and resolutions in the support system
  • Stay updated with new solar technologies, products, and services
  • Maintain a high level of customer satisfaction by providing quality service and solutions

Qualifications:
  • Bachelor's Degree in Electrical Engineering (Required)
  • Knowledge or experience with solar panels/solar energy systems (Strongly preferred)
  • At least 1 year of technical support or customer service experience in a BPO or engineering-related environment
  • Strong communication skills in English (written and verbal)
  • Ability to work in a fast-paced and team-oriented environment
  • Excellent problem-solving and multitasking abilities
  • Proficiency with basic computer systems and CRM tools

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