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guest service crew

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines Wonderpark Amusement Full time

JOB DESCRIPTION:

  • Guest Interaction:

- Greet guests warmly and professionally, creating a positive first impression.

- Answer guest inquiries about rides, attractions, events, directions, and park policies.

-Assist guests with purchasing tickets, passes, and other park merchandise.

- Address and resolve guest complaints or concerns in a timely and effective manner.

  • Customer Service:

  • Maintain a friendly and approachable demeanor, even during peak hours.

  • Be patient and empathetic when dealing with difficult situations.
  • Ensure guests feel valued and their needs are met.

  • Escalate complex issues to supervisors or other appropriate staff.

  • Operational Support:

  • Assist with maintaining a clean and organized environment within their designated area.

  • Follow all park safety procedures and guidelines.
  • May be required to operate ticket booths, kiosks, or other customer service equipment.

  • May assist with crowd control and flow management.

  • Communication:

  • Communicate effectively with customers using clear and concise language.

  • Maintain accurate records of customers interactions and issues.
  • Collaborate with other park staff to ensure a smooth and enjoyable experience for all customers.

QUALIFICATIONS:

  • Must possess at least High School Diploma/ Vocational Diploma/ Short Course Certificate, College Diploma
  • Ability to handle transactions accurately
  • Customer service oriented and sales driven
  • Must be amenable to work schedule that covers shifting, evenings, holidays, and weekends.
  • Strong communication and interpersonal skills
  • FRESH GRADUATES are welcome to apply

Schedule:

  • Shift system
  • Weekends

Job Types: Full-time, Fresh graduate

Pay: From Php600.00 per day

Benefits:

  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person