csr | healthcare | up to 26k salary package | w/ or w/o bpo exp

3 days ago

Quezon City, National Capital Region, Philippines Nezda Technologies, Inc. Full time ₱26,000 per year

URGENT HIRING START ASAP EASY PROCESS ACCEPTING COLLEGE GRADUATE WITH OR WITHOUT BPO EXPERIENCE PAID TRAINING

WORK ONSITE: ETON CENTRIS, QUEZON CITY

POSITION: CUSTOMER SERVICE REPRESENTATIVE (CSR)

JOB DESCRIPTION:

  • Active Listening: Understand customer needs with attentiveness and empathy to foster meaningful connections.
  • Product Knowledge: Develop and maintain in-depth knowledge of client products and services to deliver accurate and effective support.
  • Call Management: Handle inquiries promptly and professionally, ensuring each interaction is efficient and positive.
  • Documentation: Record customer interactions thoroughly and accurately within call tracking systems.
  • Performance Goals: Consistently achieve and surpass Key Performance Indicators (KPIs) to support service excellence.
  • Continuous Improvement: Participate in initiatives that enhance customer satisfaction and improve overall operational performance.

OFFER AND BENEFITS:

  • UP TO 26,000 SALARY PACKAGE (DEPENDING ON THE BPO EXPERIENCE)
  • 20% NIGHT DIFFERENTIAL
  • HMO AND OTHER BENEFITS WILL BE DISCUSSED UPON JOB OFFER

MINIMUM QUALIFICATIONS:

  • COLLEGE GRADUATE (WITH OR WITHOUT BPO EXPERIENCE)
  • COLLEGE UNDERGRADUATE (WITH AT LEAST 3 MONTHS BPO EXPERIENCE)
  • HS GRAD / SHS GRAD (WITH AT LEAST 3 MONTHS BPO EXPERIENCE)
  • GOOD COMMUNICATION SKILLS
  • AMENABLE TO START ASAP AND WORK ONSITE

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