Senior Customer Service Admin

We are looking for a Senior Customer Service Admin & Support - Financial Background to join us

*You must be willing to report onsite from M-F in Ortigas, Pasig

Role Purpose:

This role is responsible for the provision of high level administrative support to the Advice Team, Administration Team

Key Responsibilities

• Data Entry/CRM
• Maintain CRM projects to ensure that all activities are being completed in a timely fashion and by the due dates.
• Data Entry of information.
• Assist with requesting insurance quotes and subsequent follow up
• Ensure notes are entered into CMR to record any updates to activities
• CRM projects are up to date with no outstanding
• Data has been entered correctly into system
• Notes are recorded to CRM accurately and in a timely manner
• Policy Calls and Account Run Downs
• Conduct Policy Calls and updating paraplanning and client files.
• Conduct Account Rundowns prior to preparation of annual progress updates or where required post Annual Progress Updates
• Ensure preparation of Policy Calls are completed within business expectation
• Annual Progress Updates
• Preparation of Annual Progress Updates for the Advice team, including file set up, updating of system and client files.
• Ensuring preparation of APU's are completed within expected business expectations.
• Licensee & Business Standards
• Ensure that CRM is managed and maintained to a high standard with Projects being managed efficiently.
• Understanding of Your Future and how this is entered into system
• CRM threads are created per processes and completed tasks assigned are closed out.
• Updating of information in system from My Future is of a high standard and per licensee requirements.
• Risk
• Follows detailed procedures and ensures accuracy in documentation and data.
• Proactively manage risk, meeting all policy and compliance requirements; perform controls (BID), adhere to process and procedures as detailed by the Licensee and relevant to your role, escalate events, issues or breaches as they are identified (risk accountability forms part of all roles, as everyone is responsible for managing risk and compliance).
• Processes are followed and documented.
• Systems
• High level understanding of paraplanning systems and tools
• High level understanding of the data flow between our client's programs/tools
• Participate in development discussions/testing
• Demonstrated ability to source information as required
• Generate accurate projections
• Generate high quality advice documents using IFF.
• Isiplan
• IsiPlan – Numeracy
• Update the Asset Allocation tab
• Update Risk Tab
• Check the inputs and outputs in Isiplan per the above
• Data Input of information in IsiPlan when required into IFF
• Key Relationships / Interactions
• Internal
• Advisers, follow up confirmation of outstanding information or requests for APU's and Policy calls, alongside confirmation of completions.
• Peers, collaborating with and learning from, supporting team members in delivering outcomes.
• Paraplanning Manager, daily to discuss workflow and outstanding requirements for completion of tasks by due dates.
• External:
• Superannuation and Investment Platforms, insurance providers, liaising with product providers to obtain updated information

Knowledge/Qualifications/Skills

• Experience
• At least 1 year financial planning industry experience
• At least 2 year customers service experience
• Strong understanding of the financial planning industry in Australia.
• Organisation
• Products and services
• XPlan, IFF
• FIN365 & Microsoft Office Suite

ZigZag is committed to building a diverse, inclusive, and equitable workplace. We believe that talent knows no borders, and we welcome individuals from all backgrounds to help us shape the future of work. Guided by transparency and agility, we foster an environment where everyone is valued and empowered to thrive.

Job Type: Full-time

Application Question(s):

• How much is your expected salary?
• How soon can you start?
• Are you willing to report onsite in Ortigas from M-F 7am to 4pm/6am to 3pm?
• How long do you need to travel from your residing location to Ortigas?

Work Location: In person