Lead, Case Management

2 days ago

NCR WGC, Philippines GCash Full time ₱900,000 - ₱1,200,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

The responsibilities of the role include ensuring that all tickets are closed within agreed Service Level Agreements (SLAs) and that relevant information is effectively communicated to the customer. The person in this role also facilitates the movement of tickets with different dependencies, resolving any delays caused by people, processes, or systems. They are responsible for managing all approval processes, particularly for refunds based on the level of authority (LOA). Additionally, they actively address any barriers that the team encounters, hindering the fulfillment of their goals. They handle, resolve, and report any edge cases to the support group, conducting a deep dive into the root cause and analyzing possible solutions. They also develop preventive measures to avoid recurring problems and analyze process flows to identify areas for improvement. The person in this role should have the ability to understand and analyze account numbers and trends, turning data into useful information for decision-making. They present weekly performance updates to senior management and provide insights on improving customer handling. They also initiate conversations and meetings with internal groups to address any issues related to current lines of business.

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

  • Case Management Lead

    2 days ago

    NCR - WGC, Philippines Mynt Full time

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho you'll be working with: If you have a strong background in customer service,...

  • Lead, Fraud Detection

    2 days ago

    NCR - WGC, Philippines Mynt Full time ₱900,000 - ₱1,200,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayKey Responsibilities:Monitor and analyze fraud detection parameters and processes to ensure...

  • Fraud Detection Lead

    2 days ago

    NCR - WGC, Philippines GCash Full time ₱1,200,000 - ₱2,400,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayWho You'll Be Working With: If you have a strong background in IT, computer science, or...

  • Segment Marketing Manager

    2 weeks ago

    NCR - WGC, Philippines Mynt Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayLead the planning and development of campaigns targeted to the assign segment - with a lens...

  • Manager, Category Growth

    2 days ago

    NCR - WGC, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayLeads the planning and development of trust and security marketing campaigns with critical...

  • Digital Solutions Manager

    2 weeks ago

    NCR - WGC, Philippines Mynt Full time ₱1,500,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayROLES AND RESPONSIBILITIES1. Sales & Business DevelopmentDrive revenue growth by selling ad...

  • Acquisition Channel Manager

    1 week ago

    NCR - WGC, Philippines Mynt Full time ₱1,500,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayDirects strategy, business models and designs new channel experience for acquisition via...

  • Customer and Campaign Analytics and Optimisation Lead

    2 days ago

    NCR - WGC, Philippines GCash Full time ₱1,500,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today We are seeking a sharp and strategic Analytics & Optimization Manager to lead campaign...

  • Finance Business Advisory Lead

    2 days ago

    NCR - WGC, Philippines GCash Full time ₱1,500,000 - ₱3,000,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayROLES and REPONSIBILITIES- Partners with business in terms of financial analysis,...

  • Collections Legal Operations Manager

    2 days ago

    NCR - WGC, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

    Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation todayDuties and Responsibilities:Build and lead a high-performing Legal Operations Team focused...