Service Engineer

2 days ago

Mandaluyong City, National Capital Region, Philippines San Miguel Corporation Full time $40,000 - $60,000 per year

Select how often (in days) to receive an alert:(Expected outcomes or goals of the position)Remote and onsite support of end-user related PC hardware and software issues (deployment, installation, troubleshooting)Support other computing related concerns such as printers (including MFPs), scanners, modems, USB devices, projectors

Perform network related tasks such as connectivity testing, network problem isolation, LAN cable wiring and termination (crimping), etc

Aid administrators during remote troubleshooting activities by providing visible and audible onsite server availability.Tasks, Duties & Responsibilities :PC, laptop and Mac devices

Network (LAN)Inventory ManagementCustomer SupportComputer Related Peripherals SupportMINIMUM REQUIREMENTEducation(2 years) Diploma Courses: Computer Technician and Systems Management or equivalent

Certification (advantage but not required)Certified Windows ProfessionalCompTIA A Work ExperienceAt least one-year experience in supporting end user technical concerns

Relevant work experience (call center agent, PC support, computer technician, etc.)Skills and ExperiencePC, laptop and Mac devices

Hardware assembly, installation and configuration

Troubleshooting and repair, disassembly and problem isolation

Software installation, configuration, upgrades, patching and troubleshooting

Proficient in use of MS Office applications and email systems

Network (LAN)Basic cabling, installation and configuration

Troubleshooting, connectivity testing and problem isolation

Inventory ManagementMaintain records (asset listing, license keeping and monitoring, etc)Monitor Asset (receiving, storage, deployment, repair and decommissioning/disposal)Supplier / vendor coordination

Customer SupportProvide onsite and/or telephone support to end-users

Assist users on workstation related concerns (hardware and basic software)Troubleshoot workstation issues and escalate issues to proper technology group if needed

Computer Related Peripherals SupportSupport for printer installation (including MFPs), networking, troubleshooting and repair.Support for the installation and troubleshooting of other computer related peripherals including their drivers such as (scanners, projectors, external hard disks, USB devices, etc.)Job Segment: Engineer, Testing, Network, Call Center, Engineering, Technology, Customer Service

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