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About the role

Talent Outsourcing Channel Solutions' is seeking a Customer Service Representative to join our team in Angeles City, Pampanga. This full-time position will have you providing exceptional customer support to our clients in the IT industry. As a Customer Service Representative, you will be the primary point of contact for customers, delivering a high level of service and addressing any queries or issues they may have.

What you'll be doing

1. Answering incoming customer calls and emails in a professional and courteous manner
2. Listening to customer concerns, troubleshooting problems, and providing effective solutions
3. Documenting customer interactions and maintaining detailed records
4. Escalating complex issues to the appropriate team for resolution
5. Providing product and service information to customers
6. Identifying opportunities to improve customer satisfaction and operational efficiency

What we're looking for

1. At least HS grad, no CCE required, 30wpm; 85% accuracy (VOICE)
2. Previous experience in a customer service or call centre role, preferably in the IT industry
3. Excellent communication and active listening skills
4. Strong problem-solving and critical thinking abilities
5. Proficiency in using computer systems and technology
6. Ability to work well under pressure and adapt to changing priorities
7. A genuine passion for delivering exceptional customer service

What we offer

At Talent Outsourcing Channel Solutions', we are committed to creating a positive and supportive work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits including health insurance, paid time off, and team-building activities.

About us

Talent Outsourcing Channel Solutions' is a leading provider of customer service and IT support solutions. With a focus on delivering exceptional service, we work with a diverse range of clients to help them achieve their business goals. Our team of dedicated professionals is passionate about creating valuable experiences for our customers, and we are always looking for talented individuals to join our growing organisation.

If you're interested in this exciting opportunity, please apply now.