Customer Care Representative

Overview

At QIAGEN, we are driven by a simple but powerful vision: making improvements in life possible.

We're dedicated to revolutionizing science and healthcare for the better. From our entrepreneurial roots to our current global presence, we've grown into a force for positive change. With thousands of employees across six continents, collaboration is our greatest strength. We're always striving to identify talented individuals to join our exceptional teams.

We have played a pivotal role in shaping modern science and healthcare, and we're just getting started. If you're someone who thrives on new challenges, and wants to make a tangible difference in people's lives, then QIAGEN is the place for you.

At QIAGEN, every day is an opportunity to make a real-life impact.

Join us, grow with us, and together, let's shape the future of biological discovery.

Position Description

- Processes sales orders in SAP software for QIAGEN products such as consumables, instruments, spare parts, services and licenses from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels

- Ensure product delivery in accordance with customer requirements and manufacturing capabilities.

- Invoice customers based upon product list prices and customer pricing from sales generated quotes located in QIAGEN's CRM software.

- Process returns and invoice correction through credit and rebill

- Facilitate in setting up of new customer account

- Provides phone and email support to both customers and Sales team on all questions of moderate scope related to order status, quotations, shipping dates, and billings.

- Logging all order and logistics complaints from both internal and external customers.

- Follow the QIAGEN's Global Revenue Recognition Policy.

- Liaise with the RIOM, FDK and Instrumentation team to monitor stock level and/or inventory status

- Coordinate with respective Account Managers on customer enquiries to maintain high levels of customer satisfaction

- Other duties may be required as assigned

Position Requirements

- Holds a bachelor's degree in any related course in Supply Chain, Operations and Management.

- 1-2 years of experience in customer service and order fulfillment processes

- Minimum 1 year of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.

- Knowledge and experience using ERP / Order Entry Systems (SAP is an advantage)

- Knowledge and experience using CRM systems preferably (Salesforce is an advantage)

- Basic MS Office skills (Outlook, Visio, PowerPoint, Excel)

- Excellent verbal and written communication skills

- Basic knowledge and/or experiences in Life Sciences preferred

Personal Requirements

- Ability to work in a team environment

- Ability to multi-task and work in a fast-paced environment

- Ability to learn quickly

- Ability to resolve customer inquiries

- Good customer handling skills

- Amenable to work on an Australia shift schedule

- Amenable to work onsite during probationary period, Hybrid (3days onsite, 2 days WFH) upon regularization. Office location: McKinley West, Taguig City

What we offer

- Bonus/Commission
- Local benefits
- Referral Program
- Volunteer Day
- Internal Academy (QIALearn)
- Employee Assistance Program and internal QIAGEN communities
- Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve.We inspire with our leadership and make an impact with our actions.We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.

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