Sr. WFM Manager

1 day ago

Pasig, National Capital Region, Philippines Carelon Global Solutions Full time ₱900,000 - ₱1,200,000 per year

Manages Real Time Analysts and Scheduling and Forecasting Analysts.

Primary duties may include but are not limited to:

  • Monitors forecasting effectiveness and accuracy at all levels
  • Partners with stakeholders to ensure workforce budgets are in place to meet forecasted customer needs and contractual commitments
  • Conducts operational review meetings to review forecast and performance variance; provides proactive analysis, presentations, and strategic recommendations for driving business improvements
  • Implements and maintains workforce management platform
  • Maintains and analyzes workforce performance, lead analysis and staffing change data for continuous quality and productivity improvement
  • Coordinates all reporting related to workforce management
  • Develops performance indicators and reporting mechanisms to measure operating standards and to facilitate effective decision support
  • Organizes project tasks, structures information collection activities, and sets timelines for completion of required tasks
  • Sponsors integrated workforce support, driving standardization of processes, scale, and efficiency in the workforce management
  • Creates criteria for WFM evaluation systems, evaluate effectiveness of existing and proposed workforce management activities
  • Ensures that effective technology solutions are utilized consistently
  • Serves as the resident expert on workforce management software package
  • Participates in long range planning and the formulation of goals
  • Oversees technology and process improvements to ensure the highest-level possible customer satisfaction and cost effectiveness
  • Collaborates with Information Systems staff to design, implement and maintain customer communications systems
  • Develops presentations around project recommendations and implementation and presents them to senior management
  • Completes special projects as needed
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Qualifications

  • Requires a BS/BA degree in business, statistics, or a related field
  • At least 2 years in a multi-skilled call center environment
  • 7-10 years of operations management experience including forecasting, scheduling, and real-time operations management
  • At least 2 years of experience using Workforce Management Software
  • Or any combination of education and experience, which would provide an equivalent background.

*This ad is for external candidates only. Carelon associates can apply through our internal channel.

  • WFM Planner/Forecaster

    1 day ago

    Pasig, National Capital Region, Philippines Carelon Full time $40,000 - $60,000 per year

    Responsible for performing both real-time analysis and scheduling functions as determined by current business need. Primary duties may include, but are not limited to: Performs real-time analysis duties to ensure service levels are met Monitors call volume demand in real time and flexes workforce accordingly Ensures that the best possible call...

  • WFM Real Time Analyst I

    1 day ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱2,500,000 - ₱4,500,000 per year

    Work Arrangement: Onsite (Rockwell Ortigas) Skilled Workforce Management (WFM) Real-Time Analyst to act as an extension of our client, supporting vendor operations and Business Process Outsourcing (BPO) partners. The successful candidate will monitor, analyze, and optimize real-time performance across multiple contact center sites to ensure service level...

  • WFM Senior Analyst

    1 day ago

    Pasig, National Capital Region, Philippines ClearSource Full time $40,000 - $80,000 per year

    Are you passionate about optimizing operations and making a measurable impact? We're looking for a WFM Senior Analyst to take the lead in ensuring our Customer Service teams are perfectly staffed and fully supported to meet service level goals across multiple sites. In this key role, you'll be responsible for future and real-time staffing planning, workflow...

  • Sr. Accounting Manager

    1 day ago

    Pasig, National Capital Region, Philippines Private Advertiser Full time $90,000 - $120,000 per year

    About the role We are seeking an experienced and dedicated Sr. Accounting Manager to join our dynamic team. This is a full-time role based in Ortigas Pasig City Metro Manila. You will be responsible for overseeing the company's financial accounting and reporting functions, ensuring accurate and timely financial information to support strategic...

  • Marketing Specialist

    16 hours ago

    Pasig, National Capital Region, Philippines SR Strikenow Security & Investigation Agency Full time ₱25,000 - ₱300,000 per year

    ACCOUNTABILITY:· Reports directly to the President and indirectly to the Operation Manager for operation·Responsible for supporting marketing-related programs for SR Strikenow Security & Investigation Agency servicesDuties & Responsibilities:· Planning and organizing marketing efforts to help grow our business and brand· Responsible for recruiting new...

  • Assistant Manager

    1 day ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Work Setup/Shift: Onsite (Manila) Start Date: ASAP Qualifications:5-7 years of experience in WFM within a BPO, contact center, or similar environment. Proficiency in WFM tools (e.g., NICE IEX, Verint, Aspect, Genesys, CMS Avaya etc.) Advanced Excel skills and familiarity with data visualization tools (Power BI, Tableau, etc.) is a plus. Experience...

  • Sr. Mechanical Engineer

    5 days ago

    Pasig, National Capital Region, Philippines Robinsons Land Corporation Full time

    OverviewJoin to apply for the Sr. Mechanical Engineer - Cost Control role at Robinsons Land Corporation.Department: Purchasing - Cost ControlEmployee Type: ProbationaryResponsibilitiesThe Sr. Cost Control Office Engineer - Mechanical develops and implements purchasing strategies. They manage supplier relations, prepare cost estimates, and manage budgets and...

  • Sr Technical Product Manager

    1 day ago

    Pasig, National Capital Region, Philippines Wesource Management Consultancy Firm Full time ₱200,000 per year

    Sr Technical Product Manager - Up to 200K - Hybrid in OrtigasWe are hiring for a Sr Technical Project Service Delivery Manager for a client located in Ortigas, Pasig City. This is a hybrid work position following a regular Monday to Friday schedule. Salary pays up to 200K package based on experience. ResponsibilitiesActing as the primary IT liaison between...

  • Sr. Facilities Manager

    1 day ago

    Pasig, National Capital Region, Philippines CBRE GWS IFM PHILS. CORP. Full time $60,000 - $80,000 per year

    Sr. Facilities Manager - Pasig City23526124-Aug-2025GWS SegmentFull-timeEngineering/Maintenance, Facilities ManagementPasig City - National Capital Region - PhilippinesSenior Facilities Manager (Pasig City)CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry,...

  • Sr. Facilities Manager

    1 day ago

    Pasig, National Capital Region, Philippines CBRE Full time ₱900,000 - ₱1,200,000 per year

    Sr. Facilities Manager - Pasig CityJob ID235261Posted24-Aug-2025Service lineGWS SegmentRole typeFull-timeAreas of InterestEngineering/Maintenance, Facilities ManagementLocation(s)Pasig City - National Capital Region - PhilippinesSenior Facilities Manager (Pasig City)CBRE is the global leader in commercial real estate services and investments. With services,...