Server/Cashier

Job Title: Waiter/Server

Job Description: A Waiter/Server is responsible for ensuring a pleasant dining experience by providing high-quality service to guests. They take orders, serve food and beverages, and ensure that guests' needs are met throughout their visit. Waiters/Servers act as the main point of contact between the kitchen and the customers, ensuring that orders are accurate, timely, and delivered with a smile.

Key Duties and Responsibilities:

• Customer Interaction:
• Greet customers warmly upon arrival and seat them at their tables.
• Present menus, answer questions, and offer menu recommendations.
• Take accurate food and beverage orders, ensuring special requests and dietary restrictions are noted.
• Communicate customer orders to kitchen staff and bartenders effectively.
• Service Delivery:
• Serve food and beverages promptly and courteously.
• Monitor guests' dining experience, responding to additional requests and ensuring satisfaction.
• Clear tables and reset them for the next guests efficiently.
• Handle customer complaints professionally, escalating issues to the manager if necessary.
• Order Management:
• Ensure the accuracy of orders and timely delivery to guests.
• Coordinate with kitchen and bar staff to ensure orders are prepared according to specifications.
• Handle food and beverage items safely and in accordance with health regulations.
• Billing and Payments:
• Prepare and present the bill when requested by customers.
• Process payments accurately and promptly, handling cash, credit cards, and other payment methods.
• Provide correct change and receipts to customers.
• Maintenance and Cleanliness:
• Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
• Ensure all utensils, glassware, and dishes are clean and in good condition.
• Assist with restocking supplies, such as napkins, condiments, and silverware.
• Team Collaboration:
• Work closely with other waitstaff, kitchen staff, and management to ensure smooth operation during service hours.
• Participate in pre-service meetings to review specials, menu changes, and any guest-related issues.
• Support team members during peak hours by assisting with duties as needed.
• Health and Safety Compliance:
• Adhere to all restaurant policies, including health and safety regulations.
• Follow proper food handling procedures to ensure the safety and well-being of guests.
• Report any hazards, broken equipment, or health and safety concerns to management immediately.
• Additional Responsibilities:
• Upsell additional menu items, such as desserts or beverages, to enhance the customer experience and increase sales.
• Assist with special events or private functions as required.
• Participate in training sessions and team-building activities to improve skills and service quality.

Qualifications:

• Previous experience as a waiter/server in a restaurant or similar setting is preferred.
• Strong customer service skills with a friendly and approachable demeanor.
• Excellent communication and interpersonal skills.
• Ability to multitask and work efficiently under pressure.
• Basic math skills for handling payments and billing.
• Knowledge of food safety and hygiene practices.
• Ability to stand and walk for extended periods.
• Willingness to work flexible hours, including evenings, weekends, and holidays.

This role is vital to ensuring that every guest leaves with a positive impression of the restaurant, making it a crucial position in maintaining high customer satisfaction and retention.

Job Type: Full-time

Pay: Php18, Php18,070.00 per month

Work Location: In person