Server/Cashier

1 week ago

Almanza P, Philippines Mala Food Corp Full time ₱218,440 per year

Job Title: Waiter/Server

Job Description: A Waiter/Server is responsible for ensuring a pleasant dining experience by providing high-quality service to guests. They take orders, serve food and beverages, and ensure that guests' needs are met throughout their visit. Waiters/Servers act as the main point of contact between the kitchen and the customers, ensuring that orders are accurate, timely, and delivered with a smile.

Key Duties and Responsibilities:

  • Customer Interaction:
  • Greet customers warmly upon arrival and seat them at their tables.
  • Present menus, answer questions, and offer menu recommendations.
  • Take accurate food and beverage orders, ensuring special requests and dietary restrictions are noted.
  • Communicate customer orders to kitchen staff and bartenders effectively.
  • Service Delivery:
  • Serve food and beverages promptly and courteously.
  • Monitor guests' dining experience, responding to additional requests and ensuring satisfaction.
  • Clear tables and reset them for the next guests efficiently.
  • Handle customer complaints professionally, escalating issues to the manager if necessary.
  • Order Management:
  • Ensure the accuracy of orders and timely delivery to guests.
  • Coordinate with kitchen and bar staff to ensure orders are prepared according to specifications.
  • Handle food and beverage items safely and in accordance with health regulations.
  • Billing and Payments:
  • Prepare and present the bill when requested by customers.
  • Process payments accurately and promptly, handling cash, credit cards, and other payment methods.
  • Provide correct change and receipts to customers.
  • Maintenance and Cleanliness:
  • Maintain cleanliness and organization of the dining area, including tables, chairs, and service stations.
  • Ensure all utensils, glassware, and dishes are clean and in good condition.
  • Assist with restocking supplies, such as napkins, condiments, and silverware.
  • Team Collaboration:
  • Work closely with other waitstaff, kitchen staff, and management to ensure smooth operation during service hours.
  • Participate in pre-service meetings to review specials, menu changes, and any guest-related issues.
  • Support team members during peak hours by assisting with duties as needed.
  • Health and Safety Compliance:
  • Adhere to all restaurant policies, including health and safety regulations.
  • Follow proper food handling procedures to ensure the safety and well-being of guests.
  • Report any hazards, broken equipment, or health and safety concerns to management immediately.
  • Additional Responsibilities:
  • Upsell additional menu items, such as desserts or beverages, to enhance the customer experience and increase sales.
  • Assist with special events or private functions as required.
  • Participate in training sessions and team-building activities to improve skills and service quality.

Qualifications:

  • Previous experience as a waiter/server in a restaurant or similar setting is preferred.
  • Strong customer service skills with a friendly and approachable demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work efficiently under pressure.
  • Basic math skills for handling payments and billing.
  • Knowledge of food safety and hygiene practices.
  • Ability to stand and walk for extended periods.
  • Willingness to work flexible hours, including evenings, weekends, and holidays.

This role is vital to ensuring that every guest leaves with a positive impression of the restaurant, making it a crucial position in maintaining high customer satisfaction and retention.

Job Type: Full-time

Pay: Php18, Php18,070.00 per month

Work Location: In person

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