Tiktok Blended Account

About the role

We are seeking a passionate and customer-focused Tiktok Blended Account - CSR Agent (Virtual Process) to join our dynamic team at A System International Corporation'. This full-time role is based in Taytay Rizal and offers the opportunity to work in a fast-paced, customer-centric environment.

What you'll be doing

• Provide exceptional customer service through inbound and outbound calls, managing customer queries, concerns and complaints
• Efficiently respond to customer inquiries via telephone, chat and other communication channels
• Accurately document customer interactions and maintain detailed records
• Identify opportunities to upsell and cross-sell relevant products and services
• Participate in daily team meetings and training sessions to stay up-to-date with the latest products, policies and procedures
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Adhere to all company policies, procedures and quality standards

What we're looking for

• At least 1 year of experience in a customer service or call centre role
• Strong communication and interpersonal skills with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Proficient in using computer systems and technology
• Ability to work in a fast-paced, dynamic environment and adapt to change
• Proficient in English and Filipino
• Enthusiasm for providing exceptional customer service

What we offer

At A System International Corporation', we are committed to creating an environment where our employees can thrive. We offer competitive compensation, comprehensive benefits, and opportunities for professional development. Our focus on work-life balance includes flexible working arrangements and wellness initiatives to support the overall wellbeing of our team.

About us

A System International Corporation' is a leading provider of innovative solutions and services. We are dedicated to delivering exceptional customer experiences and driving the success of our clients. With a strong focus on innovation and continuous improvement, we have established ourselves as a trusted partner in our industry.

Apply now to join our dynamic team and be a part of our exciting journey