Quality Specialist I

3 hours ago

Iloilo City, Western Visayas, Philippines Crawford Full time ₱250,000 - ₱500,000 per year
Description

Responsible for reviewing all simple and complex processes for accuracy, and confers with management on process improvements and implements change.

Responsibilities
  • Quality Assurance, Quality Control and Continuous Improvement
    • The Quality Specialist is responsible for reviewing, confirming, and reporting compliance with process or procedural requirements, Quality certifications, and delivery methodology in accordance to company standards.
    • Participates and develops the design of monitoring formats and tool to measure quality standard.
    • Utilizes available tools to track and maintain consistent quality audit review results.
    • Develops statistical reports based upon the audited data and transactions.
    • Works closely with internal clients and stakeholders to implement system improvements and controls.
    • Maintains consistency with regard to department standards and procedures.
    • Ensures strict adherence to compliance and procedural guidelines.
    • Review the work of others and work collaboratively with team members through ongoing feedback and coaching to ensure that work meets internal and external quality standards.
    • Reviews combination of simple and complex processes and ensures quality standards are met.
    • Researches suggestions forwarded by staff and keeps items confidential as needed.
    • Facilitates and coordinates calibration sessions for staff.
  • Business Process Support
    • Informs immediate superior regarding problems and other matters beyond limits of authority.
    • Participates in special projects and performs other duties deemed necessary given by immediate superior.
    • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
Qualifications
  • Bachelor's degree in any related course.
  • At least two (2) years of quality assurance experience in the BPO / Shared Services Industry.
  • Proficient in data entry, word processing, and spreadsheet applications.
  • Effective communication skills, both in visual and written.
  • Knowledge of tools, concepts, and methodologies of Quality Assurance and Control, Continuous Improvement.
  • Basic knowledge on VBA or Macro Programming, Microsoft Visio, and Process Mapping skills.
  • Understanding of statistics and databases.
  • Critical Thinking - Ability to analyze information objectively to form judgment (data driven conclusions).
  • Six Sigma certification/training is preferred.
  • Keen attention to details.
  • Ability to multi-task, prioritize and manage time effectively.
  • Demonstrates excellent work ethics and focus on work, tasks, priorities and improving the Quality of the process.
  • Interpersonal skills - Able to work independently and as a team member.
  • Maintains high degree of professionalism and confidentiality.
  • Makes decisions regarding the depth of testing required based on previous/common errors.
  • Make decision if a client statement should be sent out or not.

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