Global Service Desk Agent
2 weeks ago
JR-155317HybridShinagawa-kuManilaCustomer SuccessFull timeWho are we?Equinix is the world's digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you—because when you feel valued, you're empowered to do your best work.エクイニクスはグローバルなデジタルインフラストラクチャー企業です。デジタル世界のリーダー企業は、当社の信頼性の高いプラットフォーム上に集まり、ビジネス成功のための基礎となるインフラストラクチャを相互接続しています。エクイニクスは、お客様がビジネス優位を加速するために必要となるすべての適切な場所、パートナーそして可能性にアクセスできるようにします。エクイニクスにより、お客様は俊敏性を拡大し、デジタルサービスの立ち上げを加速し、世界クラスの顧客体験を提供し、その価値をさらに高めることができます。グローバルにデータセンターサービスを展開している当社は、世界中にお客様がいます。そのお客様からのご相談、お問い合わせを電話、メールおよびライブチャットにて対応していただきます。【業務内容】・既存顧客からの各種リクエスト対応(問い合わせ、オーダー作成等)(電話/メール/チャット/システムを利用) ・提供サービスに関わるサポート、トラブル申告の受付対応・各種リクエスト、トラブル申告等のシステム入力、関連部門への割り当て ・注文済オーダーに関する内容不備の顧客への確認 ・国内外の関連部門との業務連携 ・カスタマーポータルサイトの操作に関わる顧客サポート ・その他顧客要望に関わる事項全般【応募資格・必須条件】・語学ー日本語:ビジネスレベルー英語:ビジネスレベル・顧客と電話でコミュニケーションが取れる語学力・顧客とのコミュニケーション経験(電話、メール、対面:1年以上が目安)・シフト/夜勤勤務できる方・PC、Microsoft Officeアプリケーションの操作【勤務地】東京都港区 もしくは フィリピン マニラ*採用地による【雇用形態】正社員※期間の定め 無 ※試用期間 有 3ヶ月【勤務時間】2交代制シフト勤務〈日勤8:00~20:30/夜勤20:00~8:30 (休憩2時間)〉1日10.5時間勤務×月間16日勤務となります。【休⽇休暇】・年次有給休暇(入社日に該当日数を付与、初年度最⼤12 ⽇)・病気休暇・試験休暇・忌引休暇、他【待遇・福利厚生】・給与改定 年1回・賞与 年1回・従業員自社株式割引購⼊制度・各種社会保険完備(雇用、労災、健保、厚生年⾦)・健保保養施設、フィットネスクラブ補助・ネクストステージチャレンジ手当/休暇(永年勤続者対象)・資格取得⽀援制度・公認クラブ活動⽀援制度・メンタルヘルスカウンセリング・慶弔⾒舞⾦(結婚祝⾦、出産祝⾦、弔慰⾦等)、他エクイニクスは、均等な雇用機会を提供し、米国ではAffirmative Action*(差別是正措置)を採用しています。採用にあたり、人種、肌の色、宗教、信条、国籍または民族的出身、祖先、出生地、市民権、性別、妊娠・出産または関連する病状、性的指向、性同一性または性別表現、婚姻・事実婚・同性婚関係、年齢、 軍歴、身体または精神障害、疾患、遺伝情報、政治・団体への所属、犯罪もしくは虐待の被害者またはその家族としての地位、または法令で保護されるその他の状況が不当に考慮されることはなく、すべての公募者に採用に関する検討の機会が与えられます。*アファーマティブアクション:社会的な要因による差別で不利益を被っている者に対して、実質的な機会均等を実現することを目的として講じる暫定的な措置のことEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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Manila, National Capital Region, Philippines Nordic Global Full time ₱150,000 - ₱250,000 per yearMake a difference. Be happy. Grow your career.*IT Service Desk Agent I*The IT Service Desk Agent provides level 1 support to organizations by answering, calls, chats, and e-mails from end users, resolves basic IT issues, and documents issues to be handed off to an application support team.KeyResponsibilitiesProviding a high level of professionalism and...
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