Service Manager

2 days ago

TD Taguig, Philippines GCash Full time ₱2,000,000 - ₱2,500,000 per year

Do you want to take the first step in making Filipinos' lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today

Specific functions include but are not limited to the following:

  • Development of a comprehensive service management map that will serve as a guide on scope and limitations, and in identifying gaps and support needed for the set-up

  • Inventory documentation and deep understanding of all systems, platforms, and even manual processes affecting the delivery of New Businesses Group's products and solutions

  • Set-up and operations of a support team who will be in-charge of daily monitoring and reporting

  • Alignment with Product and Platform Managers, on health and security metrics and thresholds as bases for monitoring, alarm and escalation

  • Early detection of potential operational issues from various indicators outside of systems and platforms, such as tickets raised by customers, feedback provided by clients, complaints captured from social media and other channels, and even sentiments shared by internal stakeholders.

  • Mobilization of cross-functional teams for issue management and resolution until case is closed

  • Consolidation, and development as needed, of policies, procedures and implementing guidelines for reporting, escalation, root cause analysis, basic troubleshooting, incident handling and resolution, as well as customer, client, and external stakeholders management if an issue arises

  • Active participation in various cadence and performance review meetings with relevant support groups to strengthen recognition of the team's role in the organization and ensure that activities affecting services are captured

What We Offer

Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package

  • Technical Project Management

    3 days ago

    TD Taguig, Philippines Globe Telecom Full time ₱1,500,000 - ₱3,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The management of projects, typically (but not exclusively) involving the development and implementation of business processes to meet...

  • Technology Architect

    4 days ago

    TD Taguig, Philippines Globe Telecom Full time ₱1,200,000 - ₱3,600,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The B2B Tribe is looking for a Solution Architect who will lead the design and development of scalable, secure, and cost- optimized...

  • Technology Architect

    3 days ago

    TD Taguig, Philippines Globe Telecom Full time ₱2,500,000 - ₱5,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description We are seeking a Solution Architect to join the Order Management Tribe, a team focused on designing scalable, reliable, and...

  • Customer Service Associate

    1 week ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time ₱200,000 - ₱250,000 per year

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • Technology Architect

    3 days ago

    TD Taguig, Philippines Globe Telecom Full time ₱900,000 - ₱1,200,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description We are looking for a Solution Architect to join the CRM and Identity Tribe, across-functional team responsible for shaping Globe Telecom's...

  • Joint Pole Agreement Head

    3 days ago

    TD Taguig, Philippines Globe Telecom Full time ₱1,500,000 - ₱3,000,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description The Joint Pole Agreement Head oversees JPA policy, compliance, and coordination across all regions ensuring alignment with national...

  • Sotfware Developer

    3 days ago

    TD Taguig, Philippines Globe Telecom Full time ₱80,000 - ₱120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Job Description SummaryWe are seeking a talented Fullstack Mobile Application Developer to be part of the team that creates cohesive and...

  • Software Development Engineer

    3 days ago

    TD Taguig, Philippines Globe Telecom Full time $80,000 - $120,000 per year

    At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Life in Globe You will be part of a social community aiming to work together in a corporate environment. We value and maximize the...

  • Operations Manager

    4 days ago

    Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time

    Company DescriptionAt Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join inand feel the difference.Established in 1985 as a monitoring center and provider of...

  • HR Shared Services Representative Job

    3 days ago

    Taguig, National Capital Region, Philippines ETT Wokforce Management Service,Inc Full time ₱1,500,000 - ₱3,000,000 per year

    Company Description eTT Workforce Management Services Inc. provides workforce and administrative support so you can focus on achieving growth and excellence.We are company specializing in Human Resource with a pool of experts trusted by the top companies in the Philippines. Job Description -Provides answers, solutions and recommendations for inquiries...