Site Reliability Engineer

5 days ago

Taguig, National Capital Region, Philippines Philtech Full time ₱2,000,000 - ₱2,500,000 per year

REQUIREMENTS:

· Bachelor's degree in Information Technology, Computer Science, Engineering, or any related course.

· At least 5 years of working experience as SRE/Application and Maintenance Support.

· Knowledge on the following technologies:

o Cloud Platforms: Microsoft Azure, Google Cloud Platform (GCP)

o Operating Systems:

· Experience with Unix/Linux and Windows environments

· Knowledge of Unix shell commands and scripting

o Database/Data Warehouse: MongoDB, Azure Cosmos DB, SQL, BigQuery

o Query Languages: KQL (Kusto Query Language), LogQL (Log Query Language), PromQL (Prometheus Query Language)

o Monitoring & Observability: Grafana, AppDynamics

o Containerization & Orchestration: Azure Kubernetes Service (AKS), Helm

o Messaging Systems: Kafka

o CI/CD Tools: GitHub Actions (GHA), general CICD pipelines

o Scripting & Programming Languages: Python, Go, Groovy, Java, Ruby

o Data & Analytics Platforms: Databricks

o Workload Automation: Stonebranch

o ITSM Tools: ServiceNow

o Infrastructure as Code & Automation: Helm, GitOps practices

o Incident Management & Root Cause Analysis

o Experience with AI for anomaly detection, predictive analysis, log and metric analysis, process improvement

o Experience with Agile Framework

o Good to have experience with integrating AI solutions into processes or systems

· Strong analytical and problem-solving abilities

· Excellent communication and collaboration skills

· Ability to work under pressure and manage multiple priorities

· Proactive mindset with a focus on continuous improvement

· Customer-centric approach to reliability and performance

DUTIES AND RESPONSIBILITIES:

· Deliver comprehensive support services, including incident and problem resolution , handling operational and service requests, managing application lifecycle, and facilitating support transitions.

· Ensure high availability and performance of eCommerce fulfillment applications and services.

· Design and implement monitoring, alerting, and observability solutions using Grafana

· Continuously monitor system health, performance, and availability

· Manage and optimize cloud infrastructure on Microsoft Azure and GCP.

· Develop and maintain CI/CD pipelines using GitHub Actions and other tools.

· Automate operational tasks using Python, Go, Groovy, Java, and Ruby.

· Deploy and manage containerized applications using AKS and Helm.

· Collaborate with development and operations teams to improve system reliability and scalability.

· Perform root cause analysis and post-incident reviews to prevent recurrence.

· Coordinate with external vendors to address application issues.

· Participate in on-call rotations and respond to production incidents.

· Work on rotating shifts for a 24x7 support

· Continuously improve deployment strategies, rollback mechanisms, and failover processes.

· Advocate for SRE best practices across engineering teams.

· Mentor, coach and train junior engineers.

· Lead incident resolution calls with urgency and clarity, driving cross-functional collaboration with offshore and onshore counterparts to restore services swiftly.

· Participate in the development and execution of strategies or automations aimed at achieving team excellence and fostering continuous improvement

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