Customer Advisor

2 weeks ago

Taguig, National Capital Region, Philippines Trip Group Full time ₱200,000 - ₱400,000 per year

What You Will Do

  • Assist customers with their inquiries and concerns in English via phone, chat, or e-mail
  • Communicate effectively with customers, showing empathy and patience
  • Work as part of a high-performing team, supporting and helping colleagues and Team Lead, as required
  • Advocate the Group culture both internally and externally
  • Assist with ad hoc projects, as assigned

What We Are Looking For

  • Good verbal and written English communication skills
  • At least 1-year experience in customer care center; travel industry experience, preferred
  • Has passion for helping and supporting others and gains sense of fulfillment from saving someone's day
  • Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays
  • Good computer skills and knowledge of MS Office tools
  • Positive and forward-thinking attitude; diligent and results-oriented
  • Must be amenable to work onsite

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