Invoicing Clerk

• JOB PURPOSE

The Invoicing Clerk is responsible for the processing of dealer's orders promptly through Invoicing in the system (BMS) and increases the daily Basket Size through cross and upselling.

• KEY RESPONSIBILITIES
• Order Processing and Management
• Performs order processing in compliance to the standard operating procedures including requirements for Authority to Purchase (ATP) and Voluntary Surety (VS).
• Checks released products versus actual invoices.
• Performs suggesting and upselling to increase basket size.
• Processes Monthly Complementary Products (MCP) for branch employees.
• Establishes the correct identity of the transacting dealers prior to processing orders
• Repeat Purchase Order
• Performs the Repeat Purchase Order (RPO) Heart-to-Heart (H2H) calls.
• Turns over failed RPO H2H calls to the Happy Customer Supervisor.
• Cash Management
• Performs end-of-day (EOD) cash count for cash purchases prior to turnover to Happy Customer Supervisor and Happy Customer Retention.
• Customer Service
• Observes friendly, respectful and professional behavior toward dealers.
• Other Tasks
• Performs other branch operations tasks and/ or activities as needed.
• Handles dealer concerns and issues.
• Handles filing of invoices in an organized manner.
• Performs relieving functions related to branch operations as needed.
• QUALIFICATIONS
• Preferably a graduate of at least a 2-year course.
• Preferably with experience in direct selling, sales, relationship management or a similar work environment.
• Good communication and interpersonal skills, with the ability to build rapport and trust with others.
• Ability to work independently and as part of a team, with strong organizational and timemanagement skills.
• Demonstrated flexibility regarding work assignments (cross-posting), assignment schedules, and work locations.
• Demonstrated capacity to perform effectively under pressure.
• Proficient in computer skills with foundational skills in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).