CSR (Streaming)

2 days ago

Iloilo City, Western Visayas, Philippines weSource Management Consultancy Firm Full time ₱15,000 - ₱25,000 per year


We are hiring for a Customer Service Representative for an Online Streaming Account for client located in Ilo-ilo

This is an onsite work and follows a Shifting Schedule

Salary pays up to 21k package based on experience

Must have at least one (1) year experience as an Agent in the BPO-setting for customer service or technical support line of business supporting international customers.

Requirements:

  • Must at least be a High School level graduate (Old Curriculum)- Completed 4 years (New Curriculum)- K-12 Program
  • At least one (1) year experience as an Agent in the BPO-setting for customer service or technical support line of business supporting international customers.
  • Must have experience in a Voice Channel- Minimum of 6 months
  • Average to above average English competency, both verbal and written.
  • High preference for experience supporting entertainment and/or media streaming services

Description:

  • Handle calls for product or service inquiries
  • Attend to customer's requests for replacement, refund, etc.
  • Handle all customer information with confidentiality and treat each call with utmost courtesy
  • Keeping records of interactions with customers, process accounts and file documents of customers.

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