Customer Service Representative

2 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time ₱800,000 - ₱1,200,000 per year

CUSTOMER SERVICE REPRESENTATIVE

Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.

WHAT IS A/AN CUSTOMER SERVICE REPRESENTATIVE?

WHAT WILL BE YOUR MAIN RESPONSIBILITIES?

  • Respond to customer inquiries via email, chat, and phone, ensuring timely and professional communication.'
  • Resolve issues related to orders, returns, product details, shipment confirmations, and warranty claims across various platforms (Amazon, DTC, Home Depot, Wayfair, etc.).
  • Provide product installation support and order entry assistance.
  • Maintain accurate case records in HelpScout and follow established SOPs for escalation and resolution.
  • Collaborate with logistics, sales, and warehouse teams to resolve fulfillment or product-related concerns.
  • Assist customers through email, supplier channels, and platform-specific portals.
  • Deliver excellent service aligned with company values and customer satisfaction goals.
  • Perform miscellaneous tasks and special projects assigned by the Customer Service Manager.
  • Provide detailed follow-up dates and times for customer responses.
  • Monitor and manage assigned ticket buckets and use discretion for timely follow-ups.
  • Complete all assigned tickets before the end of each day.

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