Migration Assistant

2 weeks ago

Manila, National Capital Region, Philippines Three Peaks International Pty Ltd Full time ₱2,000,000 - ₱3,000,000 per year

Job description

Our client is a migration company that provides exceptional service to help clients find the best pathway when they embark on their journey to Australia. They provide honest, timely, and expert advice to achieve a stress-free migration outcome and enable clients to experience the lifestyle and opportunities the country has to offer.

The company is seeking to add migration assistant who is passionate about making a difference and has a genuine interest in Australian Migration Law.

· Manage the complete client journey from initial skill assessment through to submission of Expression of Interest (EOI), Registration of Interest (ROI), and final visa application.

· Serve as the main point of contact for all VETASSESS and Subclass 482 visa-related inquiries and concerns.

· Confirm and finalize nominated occupations for VETASSESS applications after assessing clients' eligibility and documentation.

· Monitor and stay up to date with changing eligibility criteria and immigration requirements across various Australian states and territories.

· Review and verify client documents to ensure they meet the required standards for VETASSESS skill assessments.

· Conduct comprehensive assessments of clients' eligibility for state nomination, ensuring alignment with current migration policies.

· Provide clear, timely, and professional communication to clients via email, phone, and online chat.

· Ensure high levels of client satisfaction by proactively resolving concerns and providing transparent guidance.

· Build and maintain strong, trust-based relationships with clients throughout the assessment and visa application process.

· Maintain accurate and organized records of all client communications, eligibility assessments, and resolutions.

· Process and manage refund requests for clients deemed ineligible based on skill assessment or state nomination results.

Qualifications:

· 2 years' experience in AUS Immigration Process and has excellent administrative experience filing for visa documents, end-to-end process.

· Strong knowledge of Australian migration policies and procedures, particularly VETASSESS and 482 visa pathways.

· Excellent communication skills, both written and verbal.

· High attention to detail and organizational ability.

· Experience in client service or immigration consulting (preferred).

· Ability to adapt to changing regulations and work under tight deadlines.

· Any CRM experience will be ideal.

Experience:

  • AUS Visa Processing: 2 years (Required)
  • End-to-end Australian Skilled and Employer Sponsored Visa processing: 2 years (Required)
  • Processing Visa 482: 2 years (Required)

TECHNICAL REQUIREMENTS (MUST HAVE)

  • Has own equipment (Laptop or Desktop) at least core i3 or i5 and a back-up equipment
  • Stable internet connection (at least 100 MBPS upload and download)
  • Conducive home-office work set-up and noise canceling headset.

Schedule:

  • 8-hour shift
  • Day shift
  • Fixed shift
  • Monday to Friday

Education:

  • Bachelor's (Required)

Language:

  • English (Required)

Work Location: Remote

Job Types: Full-time, Permanent

Pay: Php35, Php40,000.00 per month

Three Peaks International is a Sydney based staffing solutions partner which provides local and virtual staffing solutions to Australian businesses through outsourcing, recruitment, and migration.

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