Information Technology Manager

1 week ago

Bacolod City, Western Visayas, Philippines TBD Full time ₱1,200,000 - ₱2,400,000 per year

We're looking for a strategic, hands-on
IT Manager
to build and lead our technology infrastructure from the ground up. This is your chance to shape the IT foundation of a rapidly scaling BPO operation supporting 100+ seats with plans for 200+ seats.

Why This Role is Exciting:

  • Lead IT strategy for a well-funded startup with aggressive growth trajectory
  • Build your own team and infrastructure from scratch
  • Support dual-jurisdiction operations (Philippines & MENA)
  • Direct impact on company success and profitability
  • Work with cutting-edge BPO technology platforms

What You'll Do

Infrastructure & Operations

  • Design and manage 24/7 BPO IT infrastructure ensuring 99.9% uptime
  • Oversee telephony systems, contact center platforms, and cloud infrastructure
  • Manage network, servers, storage, and disaster recovery systems

Security & Compliance

  • Implement cybersecurity measures and data protection protocols
  • Ensure compliance with ISO 27001, PCI-DSS, and GDPR standards
  • Conduct security audits and vulnerability assessments

Leadership & Innovation

  • Build and mentor your IT support team
  • Drive digital transformation and automation initiatives
  • Develop IT roadmap aligned with revenue target

Client Delivery

  • Support IT services for BPO client accounts
  • Ensure seamless technical operations for customer support, back-office, and virtual assistance services

What We're Looking For

Must-Haves:

  • 5-7 years IT management experience, 3+ years in BPO/call center environment
  • Strong expertise in contact center platforms (Five9, Genesys, Avaya, or similar)
  • Network administration: TCP/IP, VPN, VoIP, firewall management
  • Cloud infrastructure experience (AWS, Azure, or Google Cloud)
  • Cybersecurity implementation and compliance knowledge
  • Team leadership and people management skills
  • Bachelor's degree in IT, Computer Science, or related field

Nice-to-Haves:

  • IT certifications: CCNA, MCSA, CompTIA Security+, ITIL, PMP
  • Experience scaling IT infrastructure from 50 to 200+ users
  • Scripting knowledge (PowerShell, Python, Bash)
  • Multi-site operations management experience

The IT Manager We Need:

  • Strategic thinker with hands-on execution ability
  • Problem-solver who thrives in fast-paced startup environments
  • Excellent communicator who can translate tech to non-tech stakeholders
  • Self-starter who can build systems and processes from ground zero
  • Customer-centric mindset for both internal and external stakeholders

What's In It For You

Competitive Package

  • Attractive salary commensurate with experience
  • Performance-based incentives
  • 13th month pay and government-mandated benefits

Career Growth

  • Ground-floor opportunity in a well-funded startup
  • Build and lead your own department
  • Clear advancement path as company scales
  • Professional development and certifications support

Work Environment

  • Modern, innovative BPO culture
  • Collaborative leadership team (work directly with MD, COO, CHRO)
  • HMO coverage and comprehensive benefits
  • International exposure with MENA operations

Impact & Ownership

  • Your technology decisions drive company success
  • Freedom to innovate and implement best practices
  • Recognition and rewards for performance

Location & Work Setup

Office: B
acolod City, Negros Occidental

Work Arrangement:
On-site (required for infrastructure management and team leadership)

What Happens Next?

  1. Application review within 2 business days
  2. Initial phone screening
  3. Technical interview and case study
  4. Final interview with leadership team
  5. Job offer and onboarding

  • Faculty (Information Technology)

    1 day ago

    Iloilo City, Western Visayas, Philippines University of San Agustin Full time ₱600,000 - ₱1,200,000 per year

    Faculty (Information Technology Program)The faculty is primarily responsible for classroom management and the delivery of instructions to students. He/she is responsible for developing and implementing co- and extra-curricular activities designed to supplement learning processes and holistic student development.Qualifications:At least a baccalaureate degree...

  • Senior Information Technology Administrator

    1 week ago

    Iloilo City, Western Visayas, Philippines JBW Managed Services and Consulting Corp Full time ₱300,000 - ₱600,000 per year

    Job Title: Senior IT AdministratorLocation: Iloilo, PhilippinesEmployment Type: Full-timeWork Setup: On-siteTime: 9PM to 6 AM (Night ShiftJob OverviewWe are seeking a highly skilled Senior IT Administrator to oversee and manage the company's IT infrastructure, systems, and networks. The role is responsible for ensuring system reliability, security, and...

  • Business Unit Manager

    3 days ago

    Bacolod City, Western Visayas, Philippines Aldrtz Corporation Full time $60,000 - $80,000 per year

    Job Qualifications:Bachelor's degree in Business Administration, Marketing, Management, E-commerce, Information Technology, or a related field.Master's degree is a plus (preferred but not required)5+ years of experience in E-Commerce or retail management ideally within a leadership or managerial role.Experience in a business unit or product management role...

  • Business Unit Manager

    3 days ago

    Bacolod City, Western Visayas, Philippines Metroworld Foods Services OPC Full time ₱600,000 - ₱1,200,000 per year

    Job Qualifications:Bachelor's degree in Business Administration, Marketing, Management, E-commerce, Information Technology, or a related field.Master's degree is a plus (preferred but not required)5+ years of experience in E-Commerce or retail management ideally within a leadership or managerial role.Experience in a business unit or product management role...

  • Business Transformation Manager Business Transformation Manager Mall of Asia

    1 week ago

    Bacolod City, Western Visayas, Philippines TSA Group Full time ₱1,200,000 - ₱2,400,000 per year

    *About Us*At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals...

  • Relationship Manager

    7 days ago

    Bacolod City, Western Visayas, Philippines Metrobank Full time ₱900,000 - ₱1,200,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Major Accounts Manager

    1 day ago

    Bacolod City, Western Visayas, Philippines Unilever Full time ₱1,200,000 - ₱1,500,000 per year

    Job Summary:The Major Accounts Manager is responsible for managing and growing relationships with high-value clients and strategic accounts in Negros Island. This role focuses on driving revenue, ensuring customer satisfaction, and delivering tailored solutions that meet the unique needs of major accounts.Key Responsibilities:Account ManagementDevelop and...

  • Accounting Officer

    2 weeks ago

    Bacolod City, Western Visayas, Philippines RKJ General Services and Sales, Inc. Full time ₱13,000 - ₱14,000 per year

    Candidate must possess Degree in Finance/Accountancy/Banking/Accounting Technology or equivalent.Knowledge incalculating employees' compensation, updating internal payroll databases and ensuring timely payments.Less than 1 year experience specialized in Clerical/Administrative Support or equivalentMaintains payroll information by designing systems; directing...

  • IT Staff

    1 week ago

    Bacolod City, Western Visayas, Philippines CM & SONS FOOD PRODUCTS, INC. (Merzci) Full time ₱250,000 - ₱350,000 per year

    Qualifications:Candidate must possess at least a Bachelor's/College Degree in Information Technology or any related coursesPreferably with at least 1 year work experience related to the positionWith very good communication and interpersonal skillsAbility to prioritize tasks, meet deadlines, and manage multiple tasks simultaneouslyMust be willing to work in...

  • HR Generalist

    1 week ago

    Bacolod City, Western Visayas, Philippines InteLogix Full time ₱250,000 - ₱500,000 per year

    Who We AreInteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our...