Information Technology Manager

1 week ago

Bacolod City, Western Visayas, Philippines TBD Full time ₱1,200,000 - ₱2,400,000 per year

We're looking for a strategic, hands-on
IT Manager
to build and lead our technology infrastructure from the ground up. This is your chance to shape the IT foundation of a rapidly scaling BPO operation supporting 100+ seats with plans for 200+ seats.

Why This Role is Exciting:

  • Lead IT strategy for a well-funded startup with aggressive growth trajectory
  • Build your own team and infrastructure from scratch
  • Support dual-jurisdiction operations (Philippines & MENA)
  • Direct impact on company success and profitability
  • Work with cutting-edge BPO technology platforms

What You'll Do

Infrastructure & Operations

  • Design and manage 24/7 BPO IT infrastructure ensuring 99.9% uptime
  • Oversee telephony systems, contact center platforms, and cloud infrastructure
  • Manage network, servers, storage, and disaster recovery systems

Security & Compliance

  • Implement cybersecurity measures and data protection protocols
  • Ensure compliance with ISO 27001, PCI-DSS, and GDPR standards
  • Conduct security audits and vulnerability assessments

Leadership & Innovation

  • Build and mentor your IT support team
  • Drive digital transformation and automation initiatives
  • Develop IT roadmap aligned with revenue target

Client Delivery

  • Support IT services for BPO client accounts
  • Ensure seamless technical operations for customer support, back-office, and virtual assistance services

What We're Looking For

Must-Haves:

  • 5-7 years IT management experience, 3+ years in BPO/call center environment
  • Strong expertise in contact center platforms (Five9, Genesys, Avaya, or similar)
  • Network administration: TCP/IP, VPN, VoIP, firewall management
  • Cloud infrastructure experience (AWS, Azure, or Google Cloud)
  • Cybersecurity implementation and compliance knowledge
  • Team leadership and people management skills
  • Bachelor's degree in IT, Computer Science, or related field

Nice-to-Haves:

  • IT certifications: CCNA, MCSA, CompTIA Security+, ITIL, PMP
  • Experience scaling IT infrastructure from 50 to 200+ users
  • Scripting knowledge (PowerShell, Python, Bash)
  • Multi-site operations management experience

The IT Manager We Need:

  • Strategic thinker with hands-on execution ability
  • Problem-solver who thrives in fast-paced startup environments
  • Excellent communicator who can translate tech to non-tech stakeholders
  • Self-starter who can build systems and processes from ground zero
  • Customer-centric mindset for both internal and external stakeholders

What's In It For You

Competitive Package

  • Attractive salary commensurate with experience
  • Performance-based incentives
  • 13th month pay and government-mandated benefits

Career Growth

  • Ground-floor opportunity in a well-funded startup
  • Build and lead your own department
  • Clear advancement path as company scales
  • Professional development and certifications support

Work Environment

  • Modern, innovative BPO culture
  • Collaborative leadership team (work directly with MD, COO, CHRO)
  • HMO coverage and comprehensive benefits
  • International exposure with MENA operations

Impact & Ownership

  • Your technology decisions drive company success
  • Freedom to innovate and implement best practices
  • Recognition and rewards for performance

Location & Work Setup

Office: B
acolod City, Negros Occidental

Work Arrangement:
On-site (required for infrastructure management and team leadership)

What Happens Next?

  1. Application review within 2 business days
  2. Initial phone screening
  3. Technical interview and case study
  4. Final interview with leadership team
  5. Job offer and onboarding

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