
German | English
4 days ago
Key Responsibilities:
➢ Provide customer support via phone, email, online chat, and social media channels.
➢ Handle customer inquiries on both Amazon and company website platforms.
➢ Assist in pre-sales consultation and identify customer needs to drive order placements.
➢ Resolve product usage issues and provide post-sales support for energy storage batteries.
➢ Collect and analyze customer feedback to suggest improvements and support product iterations.
Qualifications:
✓ Proficient in English communication (spoken and written) for English agents; fluent in German
for the German agent position.
✓ Bachelor's degree or higher preferred.
✓ Typing speed of 45-50 WPM.
✓ 2+ years of customer service experience, with 1-2 years in after-sales service for electronic
products preferred.
✓ Experience with international e-commerce platforms (e.g., Amazon) and familiarity with the
energy storage or new energy industries.
✓ Excellent communication, problem-solving, and adaptability to shift schedules
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