Supervisor, Customer Service
1 day ago
About the role
The Customer Service Team Lead oversees and supports the customer service team to ensure high-quality service delivery. They manage daily operations, provide guidance and training, handle escalated issues, monitor performance metrics, and foster a positive team environment to enhance customer satisfaction and achieve business goals.
What you'll be doing
- Handle critical and escalated concerns from the agents until they are resolved.
- Provide immediate assistance to CCC Ops agent in handling complex concerns.
- Ensure that agents are engaged and properly trained to perform their day-to-day taks.
- Must coordinate closely wih support units (Training, CX, WFM) for support related requests to address this concerns.
- Report regularly to Head of Customer Service Operation and perform other functions as deemed necessary by the Senior Management.
What we're looking for
- At least 3-6 years of work experience in Customer Service preferably in Banking (Digital Banking or Internet Banking) / Finance set up.
- At least 2 -4 years of work experience supervising or managing junior team members.
- Bachelor's degree in a related field is a plus.
- Must have good time management skills to handle BAU and strategic projects.
- Must be able to handle different hierarchy of stakeholders.
Apply now to become the Supervisor, Customer Service - Operations at MariBank and be a part of our mission to redefine the banking experience.
-
Customer Service Representative Supervisor
5 days ago
Mandaluyong City, National Capital Region, Philippines RAC PHIL CORP. Full timeJob description:Job Title: Customer Service SupervisorLocation: Mandaluyong CitySchedule: Full-time, Shifting ScheduleAvailability: Must be available for overtime, on-call duties, and occasional rest-day work as required.Job Summary:We are seeking a dedicated and experienced Customer Supervisor to oversee our call center operations. This role requires a...
-
Customer Service Representative
5 days ago
Mandaluyong City, National Capital Region, Philippines Pearson Full time ₱150,000 - ₱250,000 per yearPearson Job Title: Communications Center RepresentativeNOTE: This is only a 6-month project (January to June 2026)Education, Skills and KnowledgeSenior High School Diploma or equivalent required.Must possess excellent customer service skills.Call center experience is preferred.A very friendly and helpful attitude and the ability to manage simultaneous...
-
Customer Service Representative
5 days ago
Mandaluyong City, National Capital Region, Philippines Comrise Full time ₱240,000 - ₱288,000 per yearJob Description:The Customer Service Representative will be responsible for providing excellent customer support through inbound and outbound calls, emails, or chat. The role involves assisting customers with inquiries, handling concerns, and ensuring a positive customer experience while adhering to company policies and service standards.Key...
-
Customer Service Representative
3 days ago
Mandaluyong City, National Capital Region, Philippines Amacor Trading International Inc. Full time ₱168,000 - ₱180,000 per yearAmacor Trading Int'l. Inc. is seeking a Customer Service Representative to join our team As an integral part of our office, you will be responsible for various administrative tasks, with a focus on Customer Service related functions.Responsibilities:Act as the main contact person for all client-related concerns.Respond to different client inquiries via phone...
-
Store Supervisor
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Asian Technology Solutions Full time ₱372,000 - ₱444,000 per yearJob Overview:The Store Supervisor is responsible for overseeing the daily operations of the store, ensuring exceptional customer service, maintaining high standards of store presentation, and managing a team of staff. The supervisor will also be responsible for monitoring inventory, ensuring sales targets are met, and implementing company policies and...
-
Office Services Supervisor
2 weeks ago
Mandaluyong City, National Capital Region, Philippines Dunkin' Donuts Full time ₱600,000 - ₱1,200,000 per yearJoin Golden Donuts Inc. as an Office Services Supervisor and ensure smooth day-to-day office operations. From travel bookings to event logistics, you'll be the go-to person for efficient coordination and administrative support.Key Responsibilities:Manage scheduling and reservations for conference rooms, including setup and logistical requirements for...
-
Service Supervisor
5 days ago
Makati City, National Capital Region, Philippines KONE Full time ₱1,200,000 - ₱2,400,000 per yearThe purpose of the Service Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular...
-
Service Supervisor
5 days ago
Caloocan City, National Capital Region, Philippines Toyota Balintawak Inc. Full time ₱400,000 - ₱600,000 per yearOur affiliate company, a premier car care center, is looking for a results-driven Service Supervisor to take full ownership of its service operations and play a key role in growing the business. Based at their modern facility in the EDSA Balintawak area, this role is critical for driving operational excellence and expanding our customer base.QUALIFICATIONAt...
-
Customer Service Representative
1 day ago
Quezon City, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱150,000 - ₱250,000 per yearRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services over the phone.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments...
-
Customer Service Representative
1 day ago
Quezon City, National Capital Region, Philippines EXL Service Philippines, Inc. Full time ₱150,000 - ₱250,000 per yearEXL Service, also known as Exlservice Holdings, is a global analytics and digital solutions company founded in 1999. The company specializes in providing consulting, digital transformation services, and business process management (BPM) outsourcing, serving industries such as insurance, healthcare, banking, and media. Roles and ResponsibilitiesInteract with...