Digital Advisor

1 week ago

Quezon City, National Capital Region, Philippines Probe CX Full time ₱250,000 - ₱500,000 per year
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Duties & Responsibilities
  • Receive emails and live chats through digital messaging
  • Provide accurate and timely responses to customer requests in a timely manner
  • Perform record searches based on customer requests in a timely manner, and within
  • stipulated time frames
  • Perform functions within stipulated Key Performance Indicators
  • Manage and resolve customer complaints
  • Identify and escalate priority issues
  • Route calls to the appropriate resource, when necessary
  • Document all information on customer interaction according to standard operating procedures
  • Always strive for great customer satisfaction and experience
  • Ensure that all emails and chats are handled professionally based on the Quality Guidelines
  • established by the Company and our Client
  • Ensure consistency of performance in handling of customer interactions
  • Participate in all internal and external mandated training and/or seminars or certifications
  • Maintain knowledge of functional areas and company policies and procedures
  • Provide feedback to management concerning possible problems or areas of improvement
  • Perform other duties as assigned by management
Minimum Qualifications
  • At least high school graduate or equivalent
  • Above average English communication skills
  • Must have at least 6 months of chat experience
  • Must be willing to work onsite in our office in Global One, Eastwood - no WFH Option
  • Must be willing to work on shifting schedules, holidays, and weekends -Critical working days
  • Must have solid customer service experience - preferably in a healthcare account
  • High level of attention to detail expected

  • Financial Advisor

    1 week ago

    Quezon City, National Capital Region, Philippines Allianz PNB Life Full time ₱400,000 - ₱1,200,000 per year

    About the jobYour Career, Your TermsFinancial AdvisorShepherd One-CFS | Intermediary of Allianz PNB Life(Disclaimer: This is not a bancassurance role. We operate under the agency channel, providing you with the flexibility and control to grow your own financial advisory business.This is a commission-based career with unlimited earning potential.)Are you...

  • Managing Consultant, Advisors

    1 week ago

    Makati City, National Capital Region, Philippines Mastercard Full time ₱1,500,000 - ₱3,000,000 per year

    Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...

  • HSE Advisor

    7 days ago

    Makati City, National Capital Region, Philippines Hitachi Rail Full time ₱900,000 - ₱1,200,000 per year

    About UsA career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck...

  • Marketing Automation and Nurture Advisor

    20 hours ago

    Quezon City, National Capital Region, Philippines GHD Full time ₱1,200,000 - ₱2,400,000 per year

    DescriptionAt GHD, we don't just believe in the power of commitment, we live and breathe it every dayThat's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with your...

  • Customer Technology Advisor

    1 week ago

    Makati City, National Capital Region, Philippines Kyndryl Full time ₱120,000 - ₱240,000 per year

    Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleJoin...

  • Marketing Automation and Nurture Advisor

    20 hours ago

    Quezon City, National Capital Region, Philippines GHD Full time ₱80,000 - ₱120,000 per year

    Job DescriptionAt GHD, we don't just believe in the power of commitment, we live and breathe it every dayThat's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with...

  • Marketing Automation and Nurture Advisor

    20 hours ago

    Quezon City, National Capital Region, Philippines GHD Group Full time ₱900,000 - ₱1,200,000 per year

    Job DescriptionAt GHD, we don't just believe in the power of commitment, we live and breathe it every dayThat's why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life.Together with...

  • Sr. Talent Acquisition Advisor

    7 days ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱2,000,000 - ₱2,500,000 per year

    OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...

  • Finance & Compliance Officer

    7 days ago

    Quezon City, National Capital Region, Philippines Teamified Full time ₱40,000 - ₱80,000 per year

    Teamifiedworks with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on...

  • Advisor, Product Manager

    22 hours ago

    Makati City, National Capital Region, Philippines TransUnion Full time ₱4,500,000 - ₱9,000,000 per year

    TransUnion's Job Applicant Privacy NoticePersonal Information We CollectYour Privacy ChoicesWhat We'll Bring:We are seeking a growth mindset Senior Product Manager to join a dynamic and fast paced team. This position is responsible for growing TransUnion's Credit Risk Solutions portfolio in the Philippines; builds and executes product strategy for analytics...