IT Application Assoiate

Responsible for resolving problems as reported on the ticketing system and providing first-line support for any systems related concerns. He is also responsible for system batch processing, generation of reports, coding of simple report scripts and granting of system access.

The duties may include, but are not limited, to the following:

• Performs coding, testing and documentation of simple report scripts and maintaining existing scripts to meet required changes, corrections and modifications.
• Performs Systems Batch Processing and prepares related reports. Ensures generated reports are calibrated and accurate before turning over to users.
• Logs all relevant incident/service request details; allocate categorization and prioritization codes
• Provides first-line investigation and diagnosis.
• Resolves incidents/service requests when first contacted whenever possible
• Escalates incidents/service requests that cannot be resolved within agreed timescales.
• Escalates incidents which are recurring.
• Closes all resolved incidents, requests and other calls.
• Updates CMDB (Configuration Management Database).
• Performs special tasks as assigned:
• Provides system access to users and initiates the review of access on a regular basis.
• Keeps track and apply accordingly all up to date developments on all fields related to the position.
• Performs other duties assigned by immediate superior.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• With at least 1 year of experience in the same function
• Familiarity with IT monitoring tools and ticketing systems.
• Hands-on experience with
  JasperReports
  ,
  iReport
  , or similar reporting tools.
• Proficiency in
  SQL scripting and PL/SQL

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• SQL, PL/SQL: 1 year (Required)
• Handling system/applications: 1 year (Required)

Work Location: Hybrid remote in Ortigas

About Cocogen Insurance, INC.

Cocogen is an employer that provides equal opportunities and is dedicated to fostering a diverse workplace. All qualified candidates will be considered without discrimination based on race, color, religion, gender, national origin, age, disability, sexual orientation, gender identity or expression, or any other characteristic that is legally protected.

Cocogen has consistently been among the country's top ten general insurance companies, an industry with over 50 players.

Established in January 1963 as Allied Guarantee Insurance Company, Inc., the company built a solid reputation in the general insurance landscape in the country. By 1989, it had been wholly owned by United Coconut Planters Life Assurance Corporation (Cocolife) and became the non-life insurance company arm of the UCPB Financial Services Group. In 2019, the company took another step forward and rebranded itself as Cocogen Insurance to synergize more with Cocolife.

Cocogen offers a wide array of quality and innovative insurance solutions designed to protect everything a Filipino values, from tangible, hard-earned assets such as your home, business, and your car, to something as priceless as your loved ones and yourself.

Our six decades of distinctive leadership and commitment to the industry have earned the trust and loyalty of our clients, which range from prominent multinational companies to business leaders in manufacturing, service, wholesale, and retail merchandising.

Currently, Cocogen has more than 25 fully-operated branches and offices located in key cities and localities nationwide, all with the shared goal to be your trustworthy partner by providing simple and innovative products and excellent services with a heart.