Senior Credit Controller

2 weeks ago

Manila, National Capital Region, Philippines 5da480f4-7006-4dee-baff-c3ea5bbc4c4b Full time ₱1,200,000 - ₱2,400,000 per year

Job Description

THE OPPORTUNITY

Our partner, one of Australia and New Zealand's most trusted food manufacturing group supplying household brands across the country, is expanding into the Philippines With a strong commitment to quality, innovation, and operational excellence, they continue to lead in the FMCG sector.

The team is seeking a dynamic Senior Credit Controller to oversee Credit Control and Risk Management in line with company policies and procedures. In this role, you will handle account monitoring, claims processing, and customer communication while driving accuracy, timely follow-ups, and continuous process improvement.

ASW Global operates on a Hybrid model. You will be required to report onsite three times a week, and two times WFH with a regular shift schedule of 6AM to 3PM Manila time to align with AU business hours.

KEY RESPONSIBILITIES

  • Handle end-to-end claims and dispute processing, including logging, reconciling approved claims, and coordinating resolution of rejected items with business units.
  • Manage customer accounts, including email triage and invoice/statement queries, ensuring timely payments.
  • Conduct credit checks on new and potential customers, and set credit limits based on financial analysis.
  • Chase outstanding debts via phone, email, and written communication, maintaining accurate records of all interactions.
  • Resolve billing and payment issues efficiently, negotiating payment plans and terms with customers.
  • Prepare and maintain regular reports on account status, outstanding debts, and cash forecasts.
  • Collaborate with Sales, Finance, and other business units to align on credit policies and resolve account issues.
  • Identify opportunities to optimize credit control workflows, automation, and reporting processes.

SKILLS, EXPERIENCE & QUALIFICATION

  • Bachelor's degree in Finance, Accounting, or a related field.
  • Minimum 4 years' experience in Credit Control, preferably within FMCG or multinational environments.
  • Strong proficiency in Excel and experience with SAP or similar ERP systems; familiarity with AI tools (e.g., Copilot) is an advantage.
  • Expertise in financial reporting, data analysis, and multi-currency credit control practices.
  • Excellent communication, negotiation, and relationship management skills.
  • Strong problem-solving, decision-making, and organizational abilities with a continuous improvement mindset.
  • Ability to manage competing priorities, work under pressure, and adapt to changing business needs.

ASW OFFERS

  • Be part of a Great Place to Work certified company that's going places
  • Thrive in a dynamic, inclusive, and supportive culture that celebrates collaboration, diversity, and shared success across borders.
  • Enjoy competitive compensation that recognizes your skills and contributions.
  • Work with global clients and stakeholders, gaining valuable international exposure.
  • Comprehensive medical benefits to support your well-being, covering your family member(s).
  • Generous paid leave entitlements, because life outside work matters too.
  • Exciting team outings, company events, and travel opportunities, like our annual overseas trips, unforgettable parties, and more.
  • Collaborate with colleagues across Malaysia, Vietnam, the Philippines, and Australia, expanding your global perspective.
  • Ongoing training and career development tailored to your role and the industry.
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