Customer Service Representative

1 week ago

Cebu City, Central Visayas, Philippines one Full time $20,000 - $30,000 per year

Are you someone who thrives in a fast-paced, customer-focused environment? Do you enjoy solving problems and making a real difference? is looking for motivated and customer-focused individuals to join our team

Your tasks

  • Handle inbound and outbound customer interactions via calls, chats, and emails

    • Respond to billing, domain, email, hosting, and website-related queries with professionalism, empathy, and efficiency

    • Troubleshoot technical issues and provide effective, timely solutions

    • Manage escalations by coordinating with SMEs, Team Leads, and other departments, ensuring prompt follow-ups

    • Collect and relay customer feedback on products, services, and support experience

    • Attend and participate in trainings, e-learning, and team sessions; assist in coaching if assigned

    • Maintain high customer satisfaction (NPS), chat efficiency, and contact resolution rates

    • Collaborate with internal teams and stay updated on company policies, products, and services

    • Recommend and upsell relevant products and services when appropriate

Your qualifications

• High school diploma or equivalent education

• Strong English communication skills (written and spoken)

• Basic computer literacy and familiarity with internet-related tools

• A team-oriented mindset and a pro-active attitude

• You're efficient and can quickly adapt to new situations

• A natural problem-solver with empathy and professionalism

Nice to have

• Experience in customer service

• Proficiency in an additional language (especially Dutch)

What we offer


• The chance to work with a leading name in web hosting and digital solutions.

• A vibrant, collaborative team where your ideas and contributions matter.

• Competitive salary with attractive performance-based bonuses.

• Health Insurance

• A free website with a domain and hosting, where you can choose your domain name

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