MIS Supervisor

1 day ago

Quezon City, National Capital Region, Philippines Ubiquity Full time ₱1,500,000 - ₱2,500,000 per year

The Responsibilities:

  • Manages day to day operation MIS team that use business data and statistical methods

to provide insight into business performance and suggest area and methods of

improving operations.

  • Implements and oversees the analytical approaches and methodologies. Developing

strategies, and making suggestions for improvement, insight, and recommendations to

management for decision making and strategic planning.

  • Controls and develops internal/external information sources for business analysis.

Manages subordinate staff in the day-to-day performance of their jobs.

  • Ensures that project/department milestones/goals are met and adhering to approved

budgets.

  • Extensive knowledge of department processes.
  • Will be doing analytics on operational performance metrics
  • Analyze performance, correlate metrics and drive targeting action plan
  • Provide recommendations to improve account performance
  • Will be doing a deep dive analysis of the performance
  • Give presentation of analysis to stakeholders and clients
  • Supervises personnel under the Department such as MIS Analyst – develops, coaches,

and motivates personnel on day-to-day activities.

  • Maintains strong customer service orientation in dealing with various departments and

Department heads.

  • Performs other duties that may be requested from time to time.

Knowledge, Skill Set & Qualifications Required

  • Background with Workforce facets such as capacity planning, forecasting and other

Workforce metrics/calculations – call volumes, AHT, adherence, intraday patterns, root

cause analysis

  • Effective communication and interpersonal skills
  • Excellent presentations skills (Powerpoint, Excel, Google sheets etc.)
  • Proficient in analysis and interpretation of data
  • Strong leadership abilities and good time management skills
  • Excellent problem-solving and management skills
  • Experienced in managing a team
  • Ability to train junior staff

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