MIS Supervisor

1 week ago

Quezon City, National Capital Region, Philippines Ubiquity Full time

The Responsibilities:

  • Manages day to day operation MIS team that use business data and statistical methods

to provide insight into business performance and suggest area and methods of

improving operations.

  • Implements and oversees the analytical approaches and methodologies. Developing

strategies, and making suggestions for improvement, insight, and recommendations to

management for decision making and strategic planning.

  • Controls and develops internal/external information sources for business analysis.

Manages subordinate staff in the day-to-day performance of their jobs.

  • Ensures that project/department milestones/goals are met and adhering to approved

budgets.

  • Extensive knowledge of department processes.
  • Will be doing analytics on operational performance metrics
  • Analyze performance, correlate metrics and drive targeting action plan
  • Provide recommendations to improve account performance
  • Will be doing a deep dive analysis of the performance
  • Give presentation of analysis to stakeholders and clients
  • Supervises personnel under the Department such as MIS Analyst – develops, coaches,

and motivates personnel on day-to-day activities.

  • Maintains strong customer service orientation in dealing with various departments and

Department heads.

  • Performs other duties that may be requested from time to time.

Knowledge, Skill Set & Qualifications Required

  • Background with Workforce facets such as capacity planning, forecasting and other

Workforce metrics/calculations – call volumes, AHT, adherence, intraday patterns, root

cause analysis

  • Effective communication and interpersonal skills
  • Excellent presentations skills (Powerpoint, Excel, Google sheets etc.)
  • Proficient in analysis and interpretation of data
  • Strong leadership abilities and good time management skills
  • Excellent problem-solving and management skills
  • Experienced in managing a team
  • Ability to train junior staff

fqy2ZzlUJa

  • MIS Supervisor

    2 weeks ago

    Makati City, National Capital Region, Philippines Manulife Full time

    RoleRole reports to the Agency Information Management & Reporting Lead (who reports to Agency MIS & Analytics Head, under Distribution Operations & Analytics Department) and has the following key accountabilities:Accurate and timely release of Agency performance reports to effectively monitor the Channel's various performance KPIs, performance & achievement...

  • MIS / IT Supervisor/Manager

    1 week ago

    Quezon City, National Capital Region, Philippines AHAM GROUP Full time

    Bachelor degree holder in Information Technology, Computer Science and other related courseWith related experience in NAV Microsoft, Active directory, Network Admin, PABX or similar experienceWith Managerial / Supervisory experience as IT ManagerSalary is negotiableCan start ASAPTo be assigned at San Francisco Del Monte, Quezon CityMonday-Friday...

  • Reporting Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we...

  • cbs - credit assistant

    1 day ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    The Credit Assistant position is responsible for ensuring effective record management, quality phone verification of data provided by Merchants and back office support for the Merchant Acquiring Unit of Credit Acquisition Division.Achieve the key performance indicators of the unit, e.g., Service Indicator, accuracy, efficiency, etc. Ensures that merchant...

  • cbs - credit macq decisions officer

    5 days ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Adhere to current policies and procedures and achieve mastery of the policy by:Learning and understanding the Merchant Acquiring Policies and Procedures Manual (MAPPM)Achieving a passing score in the Credit Assessment Test (CAT) conducted annually.Passing the revalida administered by a panel of experts from Credit Acquisition / Risk Management.Being updated...

  • cbs - vendor traffic & quality assistant

    5 days ago

    Makati City, National Capital Region, Philippines Metrobank Full time

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Internal Audit IT Intern

    1 day ago

    Makati City, National Capital Region, Philippines Depository Trust & Clearing Corporation Full time

    Job DescriptionAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have...

  • MIS Network/System Engineer Supervisor

    3 weeks ago

    Quezon City, Philippines CLC MARKETING VENTURES CORP. Full time

    MIS Network/System Engineer Supervisor Job summary: Responsible and accountable in monitoring and support of CLCMV/CFMI/MFI: servers, IT networks, system and databases; CI- technical support. Job responsibilities: 1. Server Monitoring and support • Server monitoring • Server availability • Preventive maintenance (PMS) • Corrective...

  • IT Supervisor

    3 weeks ago

    Quezon City, Philippines JK Network Services Full time

    COMPANY PROFILE: Consumer electronics and home appliances company that is a vibrant, forward-thinking, and dynamic business that manufactures, produces, and distributes top-notch, globally recognized products in the Philippines. Position: IT Supervisor Company Industry: Home Appliances / Consumer Electronics Work Location: Quezon City Work Schedule:...

  • MIS Senior Supervisor

    1 day ago

    Makati City, Manulife Philippines Manulife Full time

    Role reports to the Agency Information Management & Reporting Lead (who reports to Agency MIS & Analytics Head, under Distribution Operations & Analytics Department) and has the following key accountabilities:Accurate and timely release of Agency performance reports to effectively monitor the Channel's various performance KPIs, performance & achievement vs....

  • Accounting Assistant

    3 weeks ago

    Quezon City, Philippines WalterMart Shopping Center Full time

    Responsibilities: Billing & Financial Processing: SAP billing operations, tenants’ billing (water, electricity, fixed charges), SOA checking, and MIS Revenue Analytics. Accounting & Reconciliation: Bank reconciliations, month-end closing, tax filing (VAT, Withholding, Income Tax), and external audit schedules. Disbursements & Refunds: Processing tenants’...

  • Senior Operations Manager

    3 days ago

    Bacolod City, Western Visayas, Philippines Ubiquity Global Services, Inc. Full time

    We're HiringUbiquity is looking for a Senior Operations Manager. Our SOM is responsible for the day to day operations of our financial programs. Will oversee 4 to 5 operations managers and a program with more than 400+ headcount both agents and supervisors with responsibility for program P&L. Will closely be working day to day with clients as well as...

  • Senior Operations Manager

    1 day ago

    Bacolod City, Western Visayas, Philippines Ubiquity Full time

    We're HiringUbiquity is looking for a Senior Operations Manager. Our SOM is responsible for the day to day operations of our financial programs. Will oversee 4 to 5 operations managers and a program with more than 400+ headcount both agents and supervisors with responsibility for program P&L. Will closely be working day to day with clients as well as...